Job ID: 1349
Job Category: Project Management
Division & Section: Shelter, Support and Housing Administration, Service System Planning & Integrity
Work Location: METRO HALL, 55 John Street
Job Type & Duration: Full-time, Temporary, Approximately 18 Months
Salary: $95,596.80 - $112,320.00 annually, Wage Grade 7
Shift Information: Monday to Friday, 35 hours per week
Number of Positions Open: 1
Posting Period: 09-Jan-2020 to 23-Jan-2020
Are you a projects-driven individual who can lead, promote and support change initiatives? If so, this is the career opportunity for you. Reporting to the Manager, Coordinated Access Development, the Project Manager will be a leader in the development and implementation of an innovative new program model and service system approach to addressing homelessness in the Shelter, Support & Housing Administration division.
Responsibilities include, but are not limited to:
Develops and implements detailed project plans, and monitor projects to ensure completion in accordance with approved plans.
Prepare project reports and status updates for senior staff.
Establishes change plans to support new program and system changes.
Makes recommendations and prepares draft communication material to support program management including program guides, forms, and general communication to support program outcomes
Consults, liaises and negotiates with key stakeholders including City staff, community groups, shelter staff, housing providers and other sector partners.
Ensures strong communication between units and external stakeholders.
Anticipates, analyzes and identifies organizational and program delivery impacts of emerging issues and activities to recommend innovative divisional solutions.
Develops and implements data planning tools, guidelines and operational policies; establishes service standards and clear expectations related to service delivery.
Initiates and manages data collection and quality assurance/integrity processes; assist in the development and capacity building of shelter staff to meet identified data collection requirements.
Establishes service standards and clear expectations related to customer service delivery.
Motivates and trains external stakeholders, ensuring high standards of work quality and performance.
Leads working and/or advisory groups to inform project planning and implementation.
Leads program development processes by identifying, formulating and recommending new program features and preparing and supporting the delivery of detailed implementation plans
Collaborates with project team members, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encouraging innovation in others.
Develop contract documents and manage procurements for consultant and contractor assignments
Are you the ideal candidate we are looking for?
Post-secondary education in a relevant discipline (e.g., social sciences, public administration) or an equivalent combination of education and/or relevant experience (e.g., project management certificate, change management certificate).
Considerable experience in large-scale project management in the human services field, covering relevant matters (e.g., administration, operations, service planning, service delivery, policy or program development and community development).
Considerable experience establishing and maintaining effective partnerships with relevant internal and/or external stakeholders (including, e.g., housing providers, shelter staff and community agencies) to engage with, as well as facilitate training for, a broad range of stakeholders.
Ability to lead change management initiatives with the goal of creating a progressive organizational culture that supports effective program delivery.
Experience in data-related knowledge mobilization and capacity building within large organizations/institutions.
Experience in designing and implementing programs or policies in the human services field.
Ability to establish and achieve short- and long-term goals, including the ability to work within ambitious timelines.
Excellent written and oral communication skills with the ability to analyze and prepare reports and deliver effective presentations.
Highly developed strategic, organizational, analytical and conceptual thinking skills with the capacity to understand complex operating and policy issues, performance measures, as well as the ability to respond to emerging issues.
Political acumen, judgment and insight, including the ability to negotiate and achieve consensus among parties having different objectives.
Knowledge of relevant issues and trends as related to housing and homelessness.
Must be familiar with government legislation in the area of Occupational Health and Safety.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.