Accounts Receivable Collections Agent

Bombardier - Dorval, QC (il y a 26 jours)

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Accounts Receivable Collections Agent-MON17238



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:
  • Daily collection calls to customers on outstanding receivables;
  • Verify cash applications to accounts are accurate and in accordance with customer instructions;
  • Reconcile customer transactions and balances to maintain accurate account statements with minimal outstanding items for customer treatment;
  • Liaise with internal departments to support account maintenance such as disputed items, queries from customer;
  • Maintain accurate records and document customer communications;
  • Verify and maintain the contact information (names, telephone and email numbers) of all representatives responsible for account payment on an ongoing basis;
  • Make recommendations and assist in the quarterly calculation of the bad debt provision;
  • Perform Customer-specific and individual weekly and monthly governance reports;
  • Meet monthly collection targets;
  • Escalate status of delinquent accounts to management as required;
  • Review bill blocked orders and make appropriate decisions on holding or releasing orders using judgement and in general accordance with the credit policy;
  • Investigate and resolve customer inquiries;
  • Identify, document and follow-up on customer disputes;
  • Perform other related duties and department support as required.

As our ideal candidate,

  • You have a minimum of 5 years of commercial collections experience;
  • You have excellent communication skills both oral and written in English (French is an asset);
  • You are very strong in all Microsoft Office applications and are proficient in Excel;
  • You have a very strong knowledge of ERP systems, especially SAP;
  • You have strong analytical and problem-solving skills;
  • You have a professional demeanor and excellent interpersonal communication skills;
  • You interface comfortably with all levels of the organization (external and internal);
  • As an active listener, you are customer service-focused and solutions-oriented with keen emotional intelligence;
  • Based on situation specifics, you have the ability to explain and remove roadblocks in the collections process and use sound judgement when making decisions;
  • You are detail oriented, have good organizational skills, and are able to perform under pressure;
  • You are able to work in a dynamic environment and adapt quickly;
  • You enjoy working in a team environment but are self-motivated and autonomous.
Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at

Your ideas move people

Job: Accounts Payable/Receivable
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting: 10.07.2020, 10:46:29 AM

Unposting Date: Ongoing