Under the direction of the Director of Counselling and Mental Health Programs, the Intake Worker provides crisis intervention, case management, outreach, information, support, advocacy, and referrals to clients, as well as participates in monitoring and evaluation of programs and services for individuals, families and the community. The Intake Worker acts as the first point of entry for new clients seeking counselling services and is also responsible for matching clients to counsellors who are an appropriate fit for their needs.
Duties and Responsibilities
· Intake Assessments: provides initial assessment and screening of clients contacting JFS for counselling services.
· Completes a comprehensive written Intake Report which includes: identifying the request and reason for counselling services; and a screening for history of abuse / violence, current safety risk, mental health issues, work place stress, and / or involvement with community agencies.
· Provides referral information for other community resources/ services as appropriate to client need.
· Maintains and monitors the waitlist for counselling services.
· Ongoing Counselling Services: provides clinical counselling / psychotherapy to a diverse adult client population
· Provides advocacy and referrals to help clients’ access relevant community services.
· Where necessary and useful, collaborates with other professionals (i.e. doctors, settlement workers and other health-care professionals).
· Maintains cooperative working relationships with community agencies, schools, courts, child welfare workers, etc., makes referrals and mobilizes community resources where indicated on matters relating to clients’ welfare
· Ensures quality client care that is consistent with best practices, agency standards, and evidence-based approaches (particularly brief, narrative, & solution-focused therapies).
· Ability to create and maintain confidential accurate, up-to-date, comprehensive client records
· Participates in supervision, meetings, workshops (including professional development opportunities)
· Performs related work as assigned
NOTE: Must be available to work the following hours: Monday evening 3:30pm-8pm; Thursday 12noon-8pm. Friday 8am-1:30pm.
The successful candidate will have:
· A diploma in Social Service Work
· Be registered or eligible for registration with OCSWSSW or CRPO
· Maintains or is eligible to maintain professional liability insurance through their association
· Minimum 3 years’ experience in providing community-based mental health services including crisis intervention, referral, and advocacy.
· Minimum 3 years of over the phone customer/client experience.
· Experience and interest in working with marginalized and diverse clientele in a non-profit, community-based organization.
· Thorough knowledge and understanding of community resources, relevant city service-provider networks, community-based health care, and income-maintenance legislation and services, as well as issues impacting individuals affected by mental illness.
· Superior interpersonal and communication skills, oral and written; excellent time management and organization skills.
· Demonstrated ability to work effectively in a crisis situation as well as a fast-paced work environment.
· Demonstrated ability to work in a multi-disciplinary team environment.
· Demonstrated proficiency in the use of computers and various software applications, including Microsoft Office programs, client database software, and electronic record keeping in a client services setting.
· Fluency in English (Oral, Written) is Mandatory. Fluency in Arabic is Mandatory (Oral). Preference will be given to candidates who can communicate in additional languages.
· Specific knowledge / experience working with new Canadians, clients who have experienced war-related trauma, grief, loss, mild to moderate mental health issues, addictions, community conflict and issues related to family life, violence, poverty and stress.
· Knowledge of community resources and host-agent language and culture.
· Cross-cultural experience an asset
· Ability to work flexible hours according to program need.
Job Types: Part-time, Permanent