Technical support and customer support– Telecommunications technician

Network Telecom - Kitchener-Waterloo, ON (il y a 30+ jours)

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Job Description

POSITION:
Full-Time Advanced technical support and customer support– Telecommunications technician

HOURS OF WORK:
7.5 Hour Shifts, Monday to Friday - Days
With occasional evenings and weekends

JOB SUMMARY:

Network Telecom is a local Kitchener/Waterloo telecommunications company looking for a new hire to assist with daily technical support and installation of customer’s phone systems. The technical support technician will be responsible to track and resolve various technical issues customers are experiencing with their phone system. These responsibilities will include: administration, deployment, repair and maintenance.

They must also troubleshoot and resolve reported problem issues related to end-points, and identify network problems and coordinate structured cabling installations and repairs. Requires possible travel throughout Southern Ontario.

QUALIFICATIONS:

  • Post-secondary education and/or 3 years of direct experience in the business phone industry
  • Knowledge of Avaya, Nortel and Panasonic telephone systems an asset
  • Knowledge in Avaya programming an asset
  • Excellent computer skills
  • Excellent oral and written communication skills is required along with strong documentation experience
  • Must have a valid driver’s license and a clean driving record

Job Type: Full-time