At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.
Because we believe connections unite us, possibilities fuels us, and moments define us.
As a key member of the Fraud Operations team, the Senior Fraud Analyst performs detailed trend analysis and makes business critical recommendations to enhance performance and reduce fraud loss exposure for both external and internal fraud so that the Bank operates within its risk appetite.
The role proactively evaluates program performance, with the goal of identifying and assisting in the delivery of process improvements to drive operational efficiencies, new system capabilities, and enhanced service delivery to Rogers Bank customers.
Assists in the development and performance monitoring of fraud prevention and detection systems. Defines fraud mitigation practices to ensure a balance approached between risk and reward.
Proactively identifies trends, draws meaningful conclusions, and delivers change recommendations at a strategic and tactical level.
Knowledge of fraud delivery platforms with the ability to define system specifications using industry best practices based on business needs to bring enhancements to market. Ensuring that solutions are operationally and technologically sound and can be well integrated into business processes.
Supports the fraud department by introducing and monitoring measures to assist in the identification of potential internal and external fraud. Conducts periodic reviews and proactive monitoring of business processes and operational activities of Bank employees and outsourced service providers.
Assists in ensuring all third party service providers are delivering fraud servicing related activities in accordance with predefined service levels and standard operating procedures.
Development and documentation of fraud policies and procedures, standard operating procedures, and training materials used by Bank employees and third party service providers.
Leverage industry tools to limit fraud losses, and assists in the development and performance monitoring of all fraud prevention and detection systems related to credit card transactions across the entire account life cycle including originations, authorizations and account reissue.
Assists the Fraud Manager with developing, analyzing, and distributing elements of fraud reporting, recommending updates to ensure necessary data is being delivered to drive change for reducing fraud risk.
Develops ad hoc detection reporting for delivery to the Operations Team, identifying and addressing emerging threats. Produces performance reporting and provides updates and recommended changes to team management.
Liaises with internal Bank business units, law enforcement and vendors as necessary in order to mitigate internal and external fraud exposure and recommend performance enhancements.
Participates in industry committees and supports ongoing police fraud investigations related to industry fraud projects as required.
On rotation for 24/7/365 after hours production issue identification and resolution.
Other duties as assigned.
University degree or college diploma with a minimum 3 years relevant work experience in financial services or credit card industry, with an understanding of industry credit card fraud tools and trends.
Minimum 2 years experience utilizing data extraction and research tools and performing data analysis.
Data preparation and manipulation (including SQL, SAS and understanding of relational databases) with a strong preference towards DB2 tools.
Analytic technologies, business scorecards, and performance dashboards.
Charting, graphing, and data visualization.
Working knowledge of TSYS TS2, and credit card based fraud systems is preferred.
Working knowledge of data layouts and data storage.
Proficient in the development and production of management dashboards/reports
Experience in leveraging scheduler programs to automate reporting functions
Detail oriented, organized, and self-sufficient.
Ability to adapt and reprioritize in a fast-paced, changing work environment and work on multiple complex initiatives simultaneously.
As part of the Recruitment process successful Candidates will be required to complete criminal and credit background checks.
Schedule: Full time
Length of Contract: Not Applicable (Regular Position)
Work Location: 350 Bloor Street East (299), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Operations
Requisition ID: 200329
Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes: Corporate