Tier 1 Support Specialist

SpendMap - Richmond Hill, ON (il y a 4 mois)

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Software Support Specialist

SpendMap is growing and we are looking for a Tier 1 Support Specialist to provide end-user support and training of the SpendMap software application.

SpendMap is a cost effective software system for companies needing to automate and streamline their purchasing processes. With both Cloud/SaaS and On-Premise Purchasing Software Systems backed by 25 years of success, SpendMap is the proven path to effective Purchasing automation and spend control.

Team Member Responsibilities

- Respond to functional client support cases via phone, email and chat channels

- Provide end-user training

- Work with Tier 2 Support team members to resolve escalated issues in a timely fashion

- Gain product knowledge through team training, exposure to the application and self-study

- Create case summaries for use as knowledgebase articles

Requirements

- Excellent verbal and written communication skills

- Aptitude for training end-users

- Self-motivated and able to work in a team environment

- Able to prioritize and manage several tasks at once

- Can conduct themselves in a polite and professional manner at all times

- Has a university or college education or equivalent experience

About SpendMap

At SpendMap, we develop e-procurement software systems to help organizations simplify their Purchasing processes and better control spending. SpendMap automates things like requisitions and approvals, purchase orders, expense reports, supplier invoice approval and inventory control.

We have a long history of responsible performance and stability, a key factor for many people who are searching for an e-procurement software partner. We are profitable and have zero debt. And since we have no outside investors, we get to make decisions because they are in the best interest of our customers.

SpendMap is a cost effective software system for companies needing to automate and streamline their purchasing processes. With both Cloud/SaaS and On-Premise Purchasing Software Systems backed by 25 years of success, SpendMap is the proven path to effective Purchasing automation and spend control.

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)