Job title :
PENTICTON HEALTH CENTRE
PERMANENT FULL TIME
Interior Health is hiring a permanent full time Transformation Lead to join the Penticton Health Centre team in beautiful B.C.
Reporting to the Director, Primary Care, the Transformation Lead provides direct support to the Collaborative Services Committee (CSC) Interior Health (IH) Co-Chairs and the local action teams and is responsible for project coordination, change management, and quality improvement for the CSCs and their working groups/local action teams.
The Transformation Lead supports the development and implementation of Primary and Community Care mandates and strategies as well as ongoing quality improvement initiatives to ensure sustainable improvement and measured success. The Transformation Lead supports the CSC Co-Chairs and local action teams by building awareness and understanding of the vision of Primary and Community Care and how transformative/transactional change evolves and is implemented at the local level leading to successful transformation. The Transformation Lead seeks to ensure that effective regional solutions are collaboratively co-created, delivered, and evaluated in promoting sustainable improvement and measured success based on the Triple Aim.
In close consultation with IH Primary Care and Community leadership, the Transformation Lead designs, executes, and facilitates utilization of collaborative approaches with internal teams and cross-sectorial representatives to achieve strategic objectives. The Transformation Lead provides leadership in knowledge translation of best practice to establish and enhance productive working relationships among stakeholders and to create a culture of continuous quality improvement within the context of large-scale change. The Transformation Lead supports project management by participating in collaborative planning, implementation, and timely monitoring in order to course-correct and successfully meet the deliverables of working groups and teams.
The incumbent will be expected to see the “big picture” by:
- Creates a strong foundation for innovation, commitment, and ownership among stakeholders to move Ministry of Health, IH, GPSC, and Division of Family Practice initiatives forward utilizing a collaborative engagement process.
- Takes a leadership role in change management, project planning, implementation support, and creative problem-solving to support the success of quality improvement initiatives.
- Leads and supports the successful implementation and sustainment of improvement initiatives through the cultivation of engagement (International Association of Public Participation) and design/ prepare/facilitate processes to achieve objectives.
- Leads team development within interdisciplinary groups by promoting clear, consistent communication and clarity regarding roles/responsibilities.
- Identifies and fosters potential opportunities for integration through the utilization of Engagement and Quality Improvement tools (i.e. process maps, patient journey maps, and focus groups) and the sourcing and collection of relevant information.
- Generates and maintains required documents in order to guide and measure progress throughout projects including reports, recommendations, strategic/priority plans, project/action plans, communication plans, and Model of Improvement processes.
- Serves as a central IH contact/resource person for CSC and local action team initiatives, providing linkage between Divisions of Family Practice and IH.
- Advocates for patient engagement within improvement initiatives, provides orientation and ongoing support to patient partners, and maintains a close working relationship with Patients as Partners/ Patient Voices Network.
- Participates in the evaluation of identified programs and services by supporting data collection for development of indicators in collaboration with the Evaluation team and Primary Care leadership, maintaining the Triple Aim as a foundation of evaluation.
- Performs other related duties as assigned.
Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Everyone plays a role in the care continuum. Our focus is on giving people room to grow, to make an impact in the lives of others. Come and join us!
Education, Training, and Experience:
- A Bachelor’s degree (Master’s preferred) in a health or social sciences discipline (e.g., nurse, dietitian, physiotherapist, social work, psychology, and organizational development).
- A minimum of three years of experience working in a health-related field and a collaborative, team-based environment.