Updated Workdays & Hours for this role will be Tuesday (9:00 am-5:00 pm EST), Wednesday through Saturday (11:00 am -7:00 pm EST)
After Covid 19 restrictions are lifted, the location will be in Richmond Hill, ON (on the 404).
Who are we at Equifax?
We are a global information solutions company that uses trusted unique data, creative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions.
Regardless of location or role, the individual and collective work of our people makes a difference in our business.
We are looking for individuals who can help us disrupt the marketplace. You will do this by delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.
Equifax provides fraud detection, investigation and consulting services as a bundled Managed Service to our end clients. As part of this offering, Equifax provides a dedicated resource to a specific client to serve as their in-house fraud investigator/analyst. Although the investigator/analyst will be supported by an Equifax Fraud Consultant assigned to the client, this role will work independently to complete advanced fraud investigations on alerted applications and provide final recommendations directly to the client.
The Fraud Investigator/Analyst (Managed Services) is responsible for the timely identification and assessment of potentially fraudulent consumer and commercial credit applications, including (but not limited to): financial credit products such as credit cards, loans, lines of credit, mortgages; telecommunication and/or automotive lending products. The application type will be determined by the business of the end client; for this role the focus will be auto loan applications.
The primary function of this role is to identify, review, assess and mitigate the potential risk associated to new credit applications and/or existing accounts. This role would partner closely with the client directly, and equally with internal fraud and business consultants, product managers, operations partners, and senior leadership. This position requires critical analytical thought, complex investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends.
This role involves a customer facing element where a strong emphasis will be on customer experience, time sensitive resolution, the building of trustful relationships and creative problem solving. The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making with rationale. The investigator may be tasked with working for multiple clients and must have the ability to make decisions for multiple businesses based on the risk appetite of each client.
Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client, and will be involved with conferences and seminars at an executive level. The successful candidate must be comfortable working alone or as part of a team.
Due to the independent nature of the role and the need for direct client interaction, this is not an entry level position.
Additional Responsibilities of the Fraud Investigator/Analyst:
Investigate fraud alerts triggered by new applications
Review application documentations provided by applicants
Partner with internal client departments, such as credit risk, legal, compliance, etc.
Confirm or clear fraud alerts triggered by new applications
Review, maintain and optimize rules that trigger fraud alerts
Generate performance reports for client executive leadership
Timely reporting of current and historical fraud trends to enrich consortium data
Prepare and present findings to internal leadership groups with recommendations for process improvement and innovation
Required skills of the Fraud Investigator/Analyst:
5+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity, with a minimum of 1 year experience conducting complex fraud investigations
3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors
Intermediate/expert knowledge of credit adjudication processing, policies and best practices required
Basic knowledge of AML and FINTRAC are required
Knowledge of fraud case management systems
Industry association/membership preferred; fraud/risk specific
Strong interpersonal, oral and written communication skills required
Proficient computer skills including, MS Office Suite, Google Suite and SharePoint
Preferred skills of the Fraud Investigator/Analyst:
Bilingual preferred but not required
Product knowledge and experience of Equifax’s credit, fraud and authentication products would be an asset
Bachelor’s degree in criminology, related field or equivalent experience preferred
We offer a competitive compensation package with the opportunity to work within a talented and ambitious team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To speak to us about this role in more detail apply online.
Function - Fulfillment / Operations