Customer service representative - Call centre (Canada Post) Bilingual

Nordia - Sherbrooke, QC (il y a 30+ jours)

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Want to know if the customer representative position is right for you?

Do you stand out by your friendly and dynamic personality?
Do you know how to show empathy, courtesy and professionalism?
Are you committed to serving customers, taking care of their requests and finding solutions?
Are you a solid multitasker, comfortable with a computer?

Join our team!

What is expected of the representative:
The Customer Service Representative provides phone or chat support to Canada Post customers. Services include delivery status, redirected mail, community mailboxes, rates and other general inquiries. The representative offers an efficient, courteous, professional service adapted to the needs of the customers.

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees! That's why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits. Our employees confirm it: according to the most recent 2019 internal survey, 87% of them would recommend Nordia as an employer to their family and friends! As part of Nordia Sherbrooke’s Canada Post team, you will have the chance to work in a modern and completely renovated work environment with dynamic and friendly colleagues. Interested?

What is offered:
Salary of 15$/h after training
Fully paid 20-day training (Monday to Friday, an hourly rate of $12.50/hour during training)
An hourly premium for bilingualism and weekend shifts;
All the support needed to help you reach your full potential;
A full range of benefits after 6 months of service.

What is needed to join the team:
Friendly, empathic and dynamic: attentive and able to build a relationship of trust with the client;
Experience in customer service;
Solid multitasker, comfortable with a computer
Be available full-time to complete training
Be available to work between 30 and 40 hours per week in the following time slots:
Monday to Friday between 7:00 a.m. and 11:00 p.m;
Saturday and Sunday between 9:00 a.m. and 9:00 p.m;
If you wish to work these hours in fewer days per week (4 days per week), it's possible! Do not hesitate to discuss this with our team.
High school diploma (secondary V).
Typing quickly and accurately (50+ words/minutes) is considered a great asset

Discover Nordia Sherbrooke at: http://www.en.nordia.ca/sherbrooke

Training starts February 10