System Specialist

Innovaderm Research - Montréal, QC (il y a 4 mois)

Postuler dès maintenant

Montreal, Canada

CRO - Project Management

Full time

Note: in light of the current context which affects recruitment for many organizations globally, recruitment for this position might be delayed.

If you are interested in this opportunity, we still welcome your application.

Throughout this, our recruitment team remains dedicated to a quality candidate experience which may include interviews conducted via phone and / or video conferencing. Thank you for your understanding.

The System Specialist is responsible for providing support to internal end users for the Clinical Trial Management System (CTMS) including training, troubleshooting, reporting, and managing user access.

This role is perfect for you if:
You are process-oriented;
You want to work in a collaborative environment;
You want to have an impact in a fast-growing company.

The System Specialist will:
Manage and support the Clinical Trial Management System (CTMS), including system set-up, maintenance, support, training, testing, and documentation;
Manage user access to the system;
Program reports and dashboards;
Assess the training needs of end users and design effective training materials and techniques for
Conduct software application trainings to end users;
Research, interpret, explain and apply information from computer software technical manuals and guides, videos and online materials;
Develop an in-depth understanding of operational workflows in order to develop and implement system processes;
Support end users by providing technical support, troubleshooting and identifying opportunities for system improvements;
Communicate with vendor for system support, development, improvement, and maintenance;
Respond to client audits and questions;
Prepare, execute, and document all aspects of Validation Testing for the system;
Provide routine or ad-hoc reports to executives;
Manage system selection and implementation, if necessary;
Collaborate with other Department/Teams to integrate processes/systems;
Review billing requests from Vendors.

Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training.


Post-secondary education;
3-5 years of relevant experience;
Previous experience working in a CRO, pharmaceutical or biotechnology industry, an asset;
Proven expertise working with Sharepoint (support, configuration, and programming);
Excellent knowledge of the Microsoft Office Suite;
Good knowledge of MS SQL for query design;
Good knowledge of MS Reporting Services;
Good knowledge of Sharepoint Designer;
Good understanding of working in a controlled and validated environment;
Ability to develop training material and conduct training sessions for end users;
Bilingual (English and French) with excellent oral and written skills;
Good organizational and prioritization skills;
Ability to work in a fast-paced environment;
Ability to troubleshoot and resolve issues effectively;
Ability to work in a team environment and establish good relationships with colleagues.
Our company

The work environment

At Innovaderm, you will work with brilliant and driven colleagues. Our values are integrity, commitment and teamwork. We offer a stimulating work environment and attractive advancement opportunities.

As an Accounts Receivable Technician, you will be eligible for the following perks:

Flexible work schedule
Permanent full-time position
Complete benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities)
Offices near public transportation (Sherbrooke metro station or Saint-Laurent metro station)
Ongoing learning and development

About Innovaderm

Innovaderm is a contract research organization (CRO) specialized in dermatology. Since its beginnings in 1999, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Based in Montreal, Innovaderm continues to grow and expand in North America.

We thank you for your application and please note that only those selected for an interview will be contacted.

Innovaderm only accepts applicants with a work permit for Canada.