Employment Type: Full Time
City: Calgary, AB (YYC)
Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we’re going global.
Join us and love where you’re going.
Overview of role:
WestJet has been and will be significantly expanding its global network and the size of its business. As WestJet becomes more complex and challenging, we are seeking a Senior Executive Assistant (SEA). This individual can exhibit a high standard of excellence, enjoys challenges, and is results-driven. The incumbent must be highly motivated and demonstrate the ability to work in an agile environment.
The Senior Executive Assistant will be responsible for the coordination of all messaging & communications with guests, WestJetters, and government/industry leaders as well as overseeing all the President & CEO administrative, scheduling, day to day organizational activities. The SE’s principal objectives are as follows:
Prepare information material to deliver high-quality communications and advice to support the CEO’s meetings and communications.
Enhance the CEO’s visibility and reputation by managing internal & external relationships in a proactive and structured manner. This will include ensuring seamless links for the CEO with the Board, external parties, leadership team, and the business.
Support accountability by coordinating follow up on actions and ensuring meeting pre-reads are submitted within the determined timeframes.
Provide support to the broader executive administration team, identifying opportunities to drive efficiencies and continuously improve administration processes and procedures.
Key deliverables include:
Leadership & Relationship Management
Leads by example, setting the standard for professional behavior and work habits that support a positive, performance-based environment;
Establishes and maintains constructive working relationships with external parties (i.e. relevant Federal and Provincial Ministries) and internal parties (i.e. ELT members); and
Works with the executive assistants to ensure appropriate coverage to support the needs of the CEO & Executive Leadership team
Provides the day to day leadership to a Senior Administrative Assistant ensuring that communication, allocation of duties, timely feedback and performance management are provided.
Communication of Data
Working collaboratively with relevant stakeholders, supports the development of engaging and accurate presentations, reports and correspondence for the CEO to deliver to the Board, ELT and committees;
Researches and profiles external contacts to help the CEO prepare for engagements. Filters, delegates and responds to correspondence on behalf of the CEO;
Works with the Guest Experience team to ensure that guest letters written to the CEO are actioned as appropriate.
Gathers data from the CEO’s direct reports and coordinates monthly reporting; and
Provides the CEO with reliable and timely advice, support and liaison services, allowing them to focus on the delivery of WestJet strategic priorities and goals.
Provides the full spectrum of administrative support to the CEO, including managing telephone inquiries, screening requests from internal and external parties, and managing the CEO’s schedule;
Takes the lead role in the planning and execution CEO commitments, including communications, meetings, presentations, submissions, travel and events; and
Reviews and ensures completeness and accuracy of documents flowing to and from the CEO office, including managing the storage and security of confidential files.
Experience and qualifications:
Minimum 7 years’ related experience in an administrative role coupled with an Office Management or Business Administration Diploma from a recognized post-secondary institution;
3 years’ experience working in a Senior Administrative capacity and managing an executive office, in an organization of similar scope, scale and complexity to WestJet; and
Advanced knowledge of Microsoft suite of products (specifically Word, Power Point and Outlook, and intermediate knowledge of Excel).
A track record for successfully leading business/employee events coordinating a team of internal and/or external suppliers.
Professionalism & Integrity
Exercises a high degree of diplomacy and good judgment; maintains strict confidentiality; identifies conflicts and resolves appropriately; provides a high level of customer service to internal and external stakeholders; holds themselves and others to high standards of quality; demonstrates consistency and reliability.
Contributes to the commercial success of West Jet by creating value; demonstrates ability to analyse information and summarize messages; champions WestJet as a thriving, successful and profitable business.
Communicates openly, honestly, and clearly; anticipates needs of audience and adapts style and communication methods; sets the scene by painting the whole picture; utilizes in-person meetings for difficult issues; listens and seeks to understand other points of view, understands and reads body language; excellent written communication skills.
Superior written & verbal skills with the ability to respond to various levels or guest, Westjetter & business correspondence on behalf of the CEO
Enthuses & Inspires
Is enthusiastic about what they do; displays drive and energy; ‘rolls up sleeves’ to accomplish goals; highly self-motivated and demonstrates initiative consistently.
Owns decisions and is accountable; consults with people; accesses information and analyses facts from a broad viewpoint; balances the needs of stakeholders; has confidence in decisions; identifies core principles and applies them consistently to decisions.
Prioritizes and Organizes
Excellent time management and organizational skill set; follows up to ensure other people’s contributions are on schedule; anticipates problems and ensures contingency plans are available and actioned if needed; meets deadlines; highly detail-oriented with the ability to multi-task and manages time (both their own and the CEO’s) effectively.
Builds and manages networks and relationships with internal and external customers, establishes needs and reviews requirements; builds respect rather than simply seeking to be liked; represents WestJet professionally.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family
Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity and accessibility and if you require accommodation during the selection process, please let our Recruitment team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
Awards and Recognition
WestJetters aren't the only ones that think WestJet is a great place to land. We’ve received awards distinguishing our work environment, culture, and more.
For more information about everything WestJet, please visit westjet.com.