House Manager- Indigenous Alcohol Harm Reduction Residence

Aboriginal Coalition to End Homelessness Society - Victoria, BC (il y a 30+ jours)

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This is a full-time, term position with the Aboriginal Coalition to End Homelessness (ACEH) as the House Manager. Reporting to the Executive Director, the House Manager will provide full-time support, ensure day-to-day operations of the program are run in a professional and efficient manner with attention to confidentiality and compliance with the Society’s mission, vision, values, and practice. The House Manager provides planning, coordination, and administration of the House. In addition, the House Manager provides non-judgmental support, advocacy, information and resource referrals to the House Cohort. The House Manager maintains strong working relationships with and awareness of various groups within the community, and has specific knowledge regarding available community resources. This position is required to work in a stressful environment, often dealing with crisis situations. The ability to function independently and frequently under pressure, while managing situations, including emergency situations, is an ongoing expectation. The projected opening of the Indigenous Alcohol Harm Reduction Residence is early fall 2020 and the scope of the work in anticipation of the opening is to begin to recruit individuals requiring the support of an Indigenous Alcohol Harm Reduction Program. The House Manager will recruit and begin to conduct intake and work with the ACEH’s Registered Nurse to coordinate the development of care plans, transition plans, Life Plan and personalized wellness plans to prepare the Cohort to transition into the residence in the fall.


  • Familiarize the cohort with various ACEH programming, including the environment and guidelines for living communally
  • Manage security, safety and facilitate positive relationships between the Staff and Cohort
  • Provide information regarding income assistance, legal services, health issues, drug and alcohol services housing, parenting support, and other resources as requested
  • Oversee the development of Life Plans and support the Cohort to meet their goals
  • Maintain respectful, open, and honest communication, including one-on-one support, group facilitation, conflict resolution, and mediation
  • Maintain confidentiality and record keeping in accordance with the PIPA, and Society Act
  • Manage staff scheduling, track employee hours, and submits timesheets to Payroll
  • On-call all emergencies (including after hours); responds to on site incidence such as fire, flood, serious injury, or death
  • Assists the recruitment, selection, and training of all new staff
  • Provide input to the Executive Director for project proposals and toolkit development
  • Hold monthly check-ins with Staff; provide guidance, probation and performance reviews
  • Assist in preparing annual operating budget and ensure the program functions within it
  • Act as a liaison with the community and promote community involvement in the program; may represent the ACEH Society at community events and meetings
  • Develop and maintain policies, procedures, and guidelines
  • Coordinate the delivery of land-based cultural excursions and camps
  • Work closely with the ACEH Kitchen & Garden Manager, the ACEH Indigenous Street Community Advocate, ACEH Nurse and Decolonized Harm Reduction Coordinator
  • Other duties as required


  • Required to consent to the Ministry of Public Safety and Solicitor General Criminal Record Check prior to commencement of employment
  • Required valid Driver’s License and vehicle
  • Required valid First Aid certificate

Education relevant post-secondary education and/or training in combination of a minimum of one year of management experience. Experience working with the cohort in a similar

environment is a definite asset. Education and credentials will be valued only as much as work experience.

  • Required one-year related management experience
  • Required experience or personal insights into working cooperatively and non- judgmentally with people with disabilities, lived experience, addictions, etc.
  • Required experience working with Indigenous peoples and an awareness of the impacts of colonization.
  • Preference given to those with experience working with non-profit organizations, family support, social services, and/or boards and committees.
  • Preference given to those with experience in coordinating events and community engagement.


  • Excellent ability to deal professionally, effectively and non-judgmentally with a broad range of personalities, needs, cultures and abilities.
  • Excellent written and verbal communication skills
  • Excellent organizational skills:
  • Solid time management skills, with the ability to complete and prioritize a variety of tasks within a given timeline, with adherence to important deadline
  • Accurately track and submit program expenses, invoices, and stipends tracking
  • Computer literate and sound understanding and use of Microsoft Office products.
  • Ability to delegate tasks and also work collaboratively as part of a team.
  • Progressive understanding of persistent mental illness, addictions and other challenges and how these issues impact overall health, wellbeing, and quality of life.
  • Understanding of the intergenerational trauma that occurs as a result of colonization, Residential Schools, Sixties Scoop, and other oppressive systems as well as the history of Indigenous peoples in Canada.

Preference will be given to qualified candidates with Indigenous ancestry.

Rate of Pay: hourly rate of $28.25-$30.25 per hour at 8 hours per day 5 days per week - Tuesday to Saturday.

Term: Position available on a temporary term starting Monday, July 2020 to March 31, 2021 with strong possibility of continuing.

Applications will be received until the position is filled.
Additional Information

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.
HOUSE TEAM: House Manager, Cultural Elder, Support Worker, Operations, Program Development & HR Manager, ACEH Executive Director.

Job Types: Full-time, Contract

Salary: $28.25-$30.25 per hour


  • Casual Dress
  • Discounted or Free Food


  • management: 1 year (Required)


  • First Aid (Required)