Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
We are currently looking for a Desktop Support Technician to add to our Information Technology Support Team.
Bill Gosling Outsourcing provides an opportunity for an IT professional to grow their career, and obtain experience within an IT department. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
WHAT YOU WILL DO:
Handle help desk escalations through tickets, email and phone
Follow up on outstanding requests and ensure timely resolution
Support Windows (7 and 10), Office 2013 and above and Office 365
Support Mobile devices (iOS, Android), PC hardware, printers, scanners and computer peripherals
Support Client PC connectivity – WiFi, ethernet, TCP/IP, and VPN
Create accounts and configure hardware as part of on-boarding process
Monitor daily operations and enhance processes to maximize technology efficiency
Knowledge of Endpoint Hardware and Software required
Knowledge of telephone hardware and software
Knowledge of basic networking
Ability to work in a fast paced environment
Must be a high energy individual who is self-motivated
Ability to multi-task and prioritize tasks according to
Excellent oral and written communication skills
Excellent communication and troubleshooting skills;
On-Call flexibility required
WHY WORK WITH US:
Salary: $34,000.00 to $38,000.00 /year, based on experience
Great incentive programs
Full Time – 8:00 a.m. to 5:00 p.m. Monday-Friday regular schedule
Paid Time Off
Free Employee Assistance Program
Health & Dental Benefits available after an initial waiting period
Casual Dress Code
Amazing work culture where you can learn and grow
WHERE ARE WE:
Citi Plaza Mall
225-355 Wellington St.
CHECK US OUT FOR YOURSELF!
Twitter & Instagram: @bgocareers
Facebook & Linked: @BillGoslingOutsourcing
Website – https://www.billgosling.com/careers
Apply now or reach one of our Branch Recruiters at 1-888-372-5708