Wilfrid Laurier University is a leading multi-campus, university known for academic excellence and a culture that inspires lives of leadership and purpose. Laurier has a distinct commitment to teaching, research, experiential learning, sustainability and scholarship, which combine to address critical challenges in society, business, the economy and the environment – globally and in the communities we serve. At Laurier’s heart is its strong student focus, which results in exceptional levels of student satisfaction and a deep sense of community that lives on through the university’s highly engaged alumni. Laurier takes pride in building meaningful relationships with colleagues and students. The Laurier community supports one another, encourages collaboration and teamwork and respects work/life balance, all while recognizing the importance of a challenging, rewarding and inspiring career. Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto. Diversity is one of Laurier’s core values. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.We currently have an opportunity to join the Laurier community as a Human Resources Assistant.
As a first point of contact on Human Resource matters in a front line role, the Assistant consistently provides helpful and friendly service to all clients, providing accurate and timely information and referring them to the appropriate Human Resources team member as required.
The Assistant is responsible for the efficient administration of the recruitment processes and provides support to staff and managers requiring Human Resources services.
The incumbent will provide administrative support to the Chief Human Resources and Equity Officer, including calendar maintenance and meeting scheduling and preparation.
The Assistant uses a high level of discretion and sound judgement in dealing with confidential Human Resource information and demonstrates independence and problem solving ability in dealing with inquiries from internal and external clients.
This position has a university-wide mandate and is based at the Waterloo Campus. The incumbent provides subject matter expertise to all campuses, requiring regular interpersonal interactions and collaboration with departments at the Waterloo Campus, the Brantford Campus, the Toronto office and external partners. Special attention is given to ensure equitable service delivery across all locations.
Front-Line Client Service:
First point of contact for phone and in person inquiries; consistently providing friendly and client-focused service
Responds to emails in the Human Resources inbox, and refers to appropriate HR team member as required
Determines client needs, provides information and advice, and refers to appropriate HR team member as required
Posts jobs on website and other external media as required using standard template in accordance with manager’s instructions and collective agreements
Compiles resumes and answers inquiries from potential applicants when appropriate
Screens resumes for internal eligibility and forwards all eligible candidates to hiring manager for review
Provides support to the HR Consultants in the interview process as required including screening candidates and scheduling interviews
Maintains and manages the temporary employee pool and assists managers with temporary employee placements
Coordinates the Probationary Review process, including emailing reminders to Managers, tracking that the reviews are received, and sending confirmation letters
Closes competition files and notifies unsuccessful candidates
Assists in the onboarding process for new employees using SilkRoad, including creating employee files
Chief Human Resources and Equity Officer Support:
Monitors the calendar of the Chief Human Resources and Equity Officer to ensure they are prepared for meetings and co-ordinates with other departments to facilitate meeting times
Ensure the Chief Human Resources and Equity Officer has the appropriate documentation for meetings
Collates and prepares expense reports and P-card statements for the Chief Human Resources and Equity Officer’s signature
Support for Leadership Communication Meetings including room bookings, agenda preparation, ensuring technical needs are addressed and email communication to leadership group
Provides budget administration and support
Other administrative support as required
General Administrative Support:
Updates and maintains staff changes database on a bi-weekly basis, advising internal stakeholders to ensure accuracy of email accounts, website, staff directory and mail delivery
Prepares monthly PEAREVW report
Contributes to the administrative process for job evaluation
Orders office supplies, sorts/delivers departmental mail, books rooms for meetings and provides departmental administrative support as required
Works with the HRIS Manager and HR Consultants to ensure data maintenance on Hiredesk
Answers general questions and forwards more complex requests to appropriate HR team member when required
Sends out benefits forms upon request
Provides other general administrative support as required
High School diploma plus 1 year post-secondary education. Minimum of 2 years related experience in a front-line, service focused administrative role
Experience within a Human Resources department is considered an asset
Demonstrated understanding of the full recruitment cycle
Demonstrated ability to manage multiple tasks/projects
Excellent interpersonal and communication skills, demonstrating superior ability to exercise tact and discretion with a wide range of university and external stakeholders
Ability to deal with confidential matters in a sensitive manner
Proven ability to provide effective and professional customer service to a wide range of stakeholders
Displays a high level of professionalism in all interactions and forms of communication
Proven ability to multi-task and prioritize
Demonstrated ability to work effectively in a team environment requiring collaboration and communication
Excellent organizational skills and attention to detail/accuracy
Proficient in MS Office – Word, Excel, PowerPoint