Job Title: Mental Health Program Assistant
Work Site: Cambie Older Adult Mental Health - Vancouver, BC
Status: Regular Full Time
Start Date: As soon as possible
Salary: $19.72 - $21.78 per hour
Hours: 0815-1700 with Saturday, Sunday, and statutory holidays off.
Come work as a Mental Health Program Assistant with Vancouver Coastal Health (VCH)!
Vancouver Coastal Health is looking for a Program Assistant to join the Cambie Older Adult Mental Health team. Apply today to join our team!
As a Mental Health Program Assistant you will:
Provides administrative, secretarial and clerical support to the Cambie Older Adult Mental Health team.
Transcribe and types a variety of medical dictation and other documentation utilizing word processing and spreadsheet software, acts as a receptionist; answers phones, determines urgency of calls and refers to staff.
Greets clients; provides resource information and responds to various inquires.
Complies, prepares and maintains statistical records for workload monitoring and program planning.
Receives referrals, schedules and/or confirms client’s appointments, receives clients and provides information.
Types material such as correspondence, psychiatric and physician assessments, discharge reports, memos, minutes, promotional material.
Edits transcribed material for stylistic consistency and accuracy; identifies medical and verbal inconsistencies in dictation and makes corrections/resolves problems.
WHO WE ARE
Vancouver Coastal Health (VCH) is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents living in Vancouver, Vancouver's North Shore, Richmond, the Sea-to-Sky Highway, Sunshine Coast, and the Central Coast (Bella Bella and Bella Coola.) At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. At our core, we are a people-focused organization where entrepreneurial spirit runs deep, and opportunity exists for all those who see themselves in the transformation of health care as we know it.
Education & Experience
Grade 12, graduation from an approved program in Medical Transcription and/or Medical Office Administration Certificate plus one year's recent, related experience or an equivalent combination of education, training and experience.
Knowledge & Abilities
Ability to communicate effectively, both verbally and in writing
Physical ability to carry out the duties of the position
Knowledge of community, social and mental health resources
Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people
Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented care
Ability to work independently and in cooperation with others
Ability to operate related equipment
Ability to organize and prioritize
Ability to keyboard 6,000 keystrokes per hour.
Ability to type at 60 wpm
Business writing skills
Knowledge of general office procedures
Ability to establish and maintain rapport with clients
Knowledge of medical terminology
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply via the Internal Application Process. Refer to the https://my.vch.ca/working-here/job-postings site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.