Product Support Representative – Northern Ontario
Tigercat is looking for a highly motivated, driven and organized Product Support Representative to cover the province of Quebec and Northern Ontario.
Cities include Timmins, Sudbury, Hearst and Kapuskasing.
The successful candidate will be required to troubleshoot and resolve issues with dealer technicians to minimize downtime of machines. Close communication with dealers, service department, internal management, and engineering will be required on a daily basis. The candidate would also be responsible for root cause analysis of failures for continuing improvement and prioritization of issues.
Assist Dealers with Troubleshooting
Implement root cause analysis and effective corrective action
Work with service department and engineering to improve quality of Tigercat products
Solicit and analyze feedback from customers and dealers and evaluate results to identify trends and opportunities for improvement
Prepare technical reports and document oral and written communications
Maintain communication with the following:
Service and Warranty Manager
Engineering Product Groups
Tigercat District Manager
Tigercat Service and Sales Personnel
Dealer Service & Sales Personnel
Education and Qualifications:
Must be bilingual, French/English, oral and written
Comprehensive understanding of Hydraulic, Electrical, Mechanical and Diesel Systems and able to troubleshoot and problem solve effectively and efficiently
Experience as a technician in the forestry equipment industry or heavy equipment
Post-Secondary diploma/degree or equivalent education and experience
Excellent customer relations and communication skills, including both written and verbal
Demonstrated ability to use initiative, work efficiently and independently
High level of computer skills in Microsoft programs
Strong organizational skills, planning and time management skills
Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously
Valid Passport and ability to travel – worldwide and on short notice
Comprehensive understanding of drawings and specifications, geometric tolerances and dimensions
Valid driver's license
Participate in regional and national trade-shows
Tigercat Industries Inc. is a privately owned, customer driven company engaged in the design, manufacture, sales and service support of a wide range of premium quality, heavy duty, off-road, mechanized vehicles and attachments used in the tree harvesting and off-road industrial applications.
We are a growing company employing over 1800 employees. With headquarters in Brantford, Ontario, Tigercat operates from nine southern Ontario locations. These facilities house the design and production teams for all Tigercat products as well as steel fabrication, administration, customer service and parts distribution. Serving the southern US, a large parts distribution and training centre is located in Ailey, Georgia. Tigercat also operates a sales, service and parts distribution facility in Hede, Sweden. We have established a network of dealers throughout North & South America as well as in Australia, Europe, New Zealand, Russia, and South Africa.
Tigercat timber harvesting systems achieve lowest production cost per tonne by optimizing efficiency, productivity, operator ergonomics, environmental impact, machine availability and useful lifespan. The Tigercat forestry line includes both tree-length and cut-to-length (CTL) systems. Tigercat offers a range of feller bunchers, skidders, loaders, loggers, harvesters, forwarders and felling and processing attachments. The off-road industrial product line includes land clearing and site preparation equipment as well as other specialized severe duty carriers used in a variety of niche applications and industries including utilities, oil and gas and silviculture.
To learn more about our company, visit our website at www.tigercat.com
What We Can Offer You
Generous vehicle allowance
Family oriented company
Interesting and challenging work and projects
Competitive Wages, Benefits and Profit Sharing
Skills development and training reimbursement
How to Apply
Please submit your resume through our career portal; https://www.tigercat.com/career-portal/
Only those selected for interviews will be contacted. We thank you for your application!
Tigercat Industries strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources for assistance.