Customer Service Advisor

SherWeb - Sherbrooke, QC (il y a 30+ jours)

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Position: Full-time, permanent.

Start date: As soon as possible.

Here’s what we do and why we do it

Simply put, we will work together to simplify businesses’ IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/

Here’s how you can contribute to the company success

Member of the M365 Support department, reporting to a supervisor and working out of our Sherbrooke, you will provide high-quality business solutions by offering the best customer service in the industry to our clients in more than 100 countries worldwide. You will be responsible for the overall customer experience and presenting business solutions to our clients while also resolving technical issues when they arise related to our Microsoft products and services, notably Office 365.

This is what your day-to-day in this role will look like:
Provide a very high customer service level.
Analyze the client's industry and provide relevant business solutions.
Follow up on product adoption and customer satisfaction.
Lead customers through service configurations.
Assist and provide technical support by phone and email.
Proactively and comprehensively document customer issues in ticketing systems.
Perform all other related duties according to the evolution of the position and the needs of the department.

Here’s what you need to master and have to get the job

If you have at least half, you have a great chance to receive a call from us.

Some experience in taking care of customers in a rapidly moving environment.
A marked interest in IT.
Excellent English skills, both spoken and written, are essential.
Availability for varying work shifts (days, evenings, nights and weekends).
DES or DEP.
AEC and DEC in Computer Science are strong assets.

If you have these skills, you will fit right in with us :
Communication skills – Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal client, external clients or your teammates).

Organization and resourcefulness – Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.

Problem-solving skills – Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.

Adaptability – Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your work environment).

Here’s what you can expect from us

Shortcutting your journey to your aspirations is possible when you surround yourself early on with knowledgeable and genuine people. We will put you in charge of important responsibilities from the beginning so that you can build your professional reputation. We will also help you quickly identify your strengths to build a strong foundation for your potential. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours.

This is our team philosophy

Humans were built to help each other. What unites our team is the sense of purpose we get from helping one another and our customers. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

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