Business Relationship Management

Employment and Social Development Canada - Edmonton, AB (il y a 4 mois)

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Employment and Social Development Canada - Innovation, Information and Technology Branch
Edmonton (Alberta), Vancouver (British Columbia), Halifax (Nova Scotia), Ottawa (Ontario), Toronto (Ontario), Gatineau (Québec), Montréal Island (Québec)
$83,147 to $103,304

For further information on the organization, please visit Employment and Social Development Canada

Closing date: 2 October 2021 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Apply online

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please note that the first pull of candidate applications is scheduled for October 7, 2019 at noon (Eastern Daylight Time [EDT]). We encourage you to apply before this deadline to be considered for this first pull. Applications received after this date will be considered in the following pull.

We will only accept on-line applications received via the site. To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Work environment

Are you looking to be part of a dynamic, experienced and exciting team? Are you looking for a position that allows you to leverage your computer technology knowledge, business savviness and leadership abilities to make a difference?
The Business Relations team within the Innovation and Information Technology Branch (IITB) at ESDC is seeking people who are motivated, client-focused, team players and strategic thinkers to:
  • Build and maintain effective relationships with business clients/partners;
  • Act as liaison between the IT organization and business clients/partners;
  • Help align the business client/partners’ business vision and strategies with the departmental IM and IT strategic direction;
  • Engage clients/partners/stakeholders to understand the challenges and opportunities;
  • Advocate for clients/partners results and project success;
  • Work collaboratively with a diverse community of subject matter experts; and
  • Provide advice and guidance to support the provision of reliable and valuable services.
ESDC's Business Relations Advisors/Analysts help shape business demand in order to identify, optimize, and realize the business value of IM/IT services and future technology investments.

Intent of the process

A pool will be created and will be used to staff similar positions with various language and security requirements, and tenures (indeterminate, specified period, deployment, acting, secondment, assignment). All federal organizations listed in Schedules I, IV and V of the Financial Administration Act may use this staffing process to appoint a candidate to its organization.

As positions become available, applicants who meet the Essential Qualifications may be contacted for further assessment.

Positions to be filled are located in: Halifax, Toronto, Edmonton, Vancouver, Montreal and National Capital Region.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ED1. Successful completion of a two (2) year post-secondary educational program in Computer Science, Information Technology, Information Management, Business Management, or another specialty relevant to the position to be staffed.

1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3.At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EX1. Minimum of three (3) years of experience building and maintaining effective relationships or partnerships for the purposes of delivering solutions, projects or services.

EX2. Minimum of three (3) years of experience in providing strategic advice and recommendations to clients. This experience must include the analysis of business needs, the elaboration of options, and the presentation of recommendations and advice.

EX3. Minimum of two (2) years of experience assessing and communicating how business and technology innovation affects clients’ existing technology and business needs. This experience must have been acquired within the last 5 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

The criteria below are asset qualifications, as such they are not essential to the positions to be staffed. However, it would be “nice to have” as a candidate and the board members may decide to favor a candidate who has these qualifications. Let us know if you meet some of these by answering the questions in your application.

AED1. Post-secondary degree or higher from a recognized post-secondary institution in computer sciences, information technology, information management or another specialty relevant to the position to be staffed.
AED2. Business Relationship Management Training and/or Certification.
AED3. Project Management Professional (PMP) certification or similar courses (Introductory, Intermediate).
AED4. Business Analyst Certification.

Degree equivalency

AQ1. Experience in Project Management.
AQ2. Experience interviewing stakeholders or facilitating multi-stakeholder working groups, conferences or meetings.
AQ3. Experience applying end-to-end analysis as well as options and recommendations to supervisors or senior management.
AQ4. Experience contributing to large or complex* transformational (people, technology and processes) changes within an organization.
AQ5. Experience in Vendor Management.

  • Complex : is defined as having two (2) or more of the following factors:
a) A geographically distributed or large (300+) user base;
b) A multi-platform set of technologies requiring integration;
c) A multi-tier diverse set of technologies requiring integration;
d) Supports a large number of stakeholders with diverse interests;
e) Requires collaboration and coordination of multiple stakeholders such as service providers; vendors; service delivery agents; etc.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
  • English essential
  • Bilingual Imperative - BBB/BBB
  • Bilingual imperative - CBC/CBC
Information on language requirements

K1. Knowledge of Business Relationship Management approaches.
K2. Knowledge of current and emerging IM/IT trends.

C1. Vision and Strategy: you contribute to the implementation of organizational strategies.
C2. Mobilize People: you encourage a sense of common purpose and direction.
C3. Integrity and Respect: you hold yourself and the organization to high ethical and professional standards.
C4. Collaborate with Partners and Stakeholders: you collaborate effectively with others.
C5. Promote Innovation and Guide Change: you innovate through analysis and ideas.
C6. Achieve Results: you focus on achieving business results.

Additional information describing the Key Leadership Competencies that define the behaviours expected of Canada's Public Service may be found here:

AB1. Ability to communicate effectively orally.
AB2. Ability to communicate effectively in writing.

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to travel (positions may require services to be provided to different offices within the city and/or in other provinces).
Willingness and ability to work occasional overtime.
Willingness to work in a virtual environment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Random and/or top down selection may be used when selecting candidates for further assessment.

Candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

All information obtained throughout the selection process, from the time of application to the conclusion of the process, may be used for evaluation purposes.

PLEASE NOTE: It is your responsibility to ensure that your email and contact information are maintained with the hiring board AND in your Public Service Resourcing System (PSRS) account. As all of the communication for this process will be conducted via the email address provided in your application AND/OR via your PSRS account, it is your responsibility to ensure that you check for messages regularly. Failure to respond to key messages may result in your being eliminated from this process. Acknowledgment of receipt will not be sent.


Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.