Control Center Clerk, Télébec

Bell Canada - Val-d'Or, QC (il y a 30+ jours)

Postuler dès maintenant

Req Id: 251460

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Job summary:
The incumbent will carry out a variety of office duties: i.e., take calls from Repair customers and perform certain clerical tasks.

Responsibilities:
Take calls from Repair customers
Take calls from Residential customers and open trouble tickets in the system by entering the information obtained from these customers. Carry out the steps required to solve the problem (refer to the technicians if necessary)
Perform certain clerical tasks (reports, data entry, etc.)
Perform any other related tasks

Knowledge and experience:
High school diploma and/or DCS in administrative techniques / office automation or the equivalent
Knowledge of the Microsoft Office suite (Word, Excel, PowerPoint)
Bilingualism

Competencies/behaviors:
Strong customer focus
Effective communication skills
Ability to juggle several activities at once and to manage priorities
Team spirit

Working conditions:
Job status: Temporary – Part Time. Different stage of employment, starting with temporary part time, leading to permanent part time and hen full time as per collective agreement
Work schedule: Availability to work nights and weekends
Employee discounts on Bell services
Salary according to the collective agreement
Variable Pay Incentive Program linked to individual performance
On-site training
Work location: 555, Centrale Avenue, Val d'Or

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Union
Job Status: Temporary - Part Time
Job Location: Canada : Quebec : Val-d'Or
Application Deadline: 05/18/2020

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, QC, Val-d'Or