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Site :Position Status :
Permanent, Full time
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Job description :
Ensures the profitability of the service works and the quality of the work by regular visits and inspections and constantly improves the operations of support to the site service.
Develops employees and sets up training, coaching and other performance improvement mechanisms.
Manages the health and safety aspects of the team and implements the applicable corrective and preventative measures.
Validates proactively with internal and external customers their level of satisfaction regarding work performed by technicians.
Manages the achievement of the billing and profitability objectives of the team.
Manages the monitoring and the maintenance of the performance objectives (KPI) of the site service.
Puts in place continuous improvement actions for the site service processes.
Effectively manages work scheduling and customer deadlines.
Responsible for the achievement of the margins and the contribution of the field service and respect of the expenditure budgets.
Job Qualifications :
Diploma of Professional Studies in a Mechanical field or Diploma of Collegial Studies in Engineering, Operations management or any other combination of training and equivalent experience
Experience and / or knowledge of mechanics
Knowledge of MS Office and SAP software
Ability to solve problems and plan
Autonomy, availability and flexibility, leadership and teamwork
Ability to work under pressure
Good knowledge of budget analysis and reengineering of business processes
Customer Service oriented
Experience in personnel / work team management