Vancouver - Point Grey Campus
CUPE 2950 (Cler/Secr/Library)
CUPE 2950 Clinical
Clinic Receptionist (Gr2)
Clinic Receptionist (Gr2)
Faculty of Medicine
Desired Start Date:
Job End Date:
The Clinic Receptionist is part of a team providing a full range of clerical services in the support of patient care. The position performs clerical/reception functions such as data entry and scheduling. Duties range from routine to complex and include maintaining a highly confidential electronic medical record system, correspondence, and communication.
This position requires direct interaction with patients and medical personnel on a daily basis. The incumbent has frequent exposure to minor and major disagreeable conditions such as biomedical and non-biomedical wastes. Tasks are completed under pressure with frequent interruptions.
Reports to the Clinic Manager. Interacts, and shares information, with the Clinic Manager, Clinic Director, staff physicians, clinical office assistants, specialists, and their staff and patients to provide quality patient care.
- Provides a full range of administrative support and duties associated with the care of patients at UBC Health Clinic.
- Prepares E-forms and E-documents in OSCAR (EMR).
- Photocopies and faxes a wide variety of forms and documents.
- Provides back-up to the Clinical Secretary/Receptionist including booking patient appointments and procedures, screening patient and physician messages and calls, assisting patients where appropriate by answering questions and obtaining and providing information, redirecting calls as appropriate, and scheduling and making arrangements for meetings.
- Sorting mail, printing off electronic results, dating and stamping patient results, photocopying, faxing, and any other related tasks as required, and/or requested by physicians.
- Files miscellaneous documents.
- Provides efficient seamless and accessible reception service as demonstrated by:
- Responding respectfully and sensitively to a culturally diverse population.
- Effective verbal and nonverbal communication (welcoming and warm manner, empathetic listening, ability to clarify and assess what is being asked, speaking clearly and articulately, ability to diffuse situations involving ill, anxious, or frustrated individuals.
- Effective written communication (ability to clarify and assess what is being requested, responding concisely, accurately, and articulately in writing to email inquiries and correspondence.
- Providing timely service with minimal supervision and working effectively during high volume periods.
- Working collaboratively within a service team context to ensure high standards of service provision in accordance with UBC Health Clinic policies.
- Other related tasks as required.
- Screens, and responds accurately and appropriately to a variety of in-person, written, and oral inquiries of an interpretive nature, and provides referral information for patients as appropriate.
- Maintains strict confidentiality of patient information and medical records.
- Ensures all work areas are neat and organized, and that all documents containing patient identifiers are securely stored to maintain confidentiality.
- Performs other duties as required.
Works cooperatively, in a team environment, under the supervision of the Clinic Manager. Sets priorities and performs most duties independently, occasionally consulting the Clinic Manager in reference to new or complex problems. Reports problems, discrepancies and office issues to the Clinic Manager.
Consequence of Error/Judgement
All information must be accurate and provided in a respectful, timely, and supportive way. Failure to provide service that meets these standards may impact negatively on access to services, jeopardize patients' wellbeing, and result in increased risk to the UBC Health Clinic.
Errors or incorrect decisions could result in direct costs, lost opportunities, or delays for patients and staff. Damage to the Clinic's reputation may occur if the incumbent does not deal tactfully and helpfully with patients.
High School graduation and completion of a Medical or Dental Office Assistant program (including terminology). 1 year related experience or the equivalent combination of education and experience. Experience and working knowledge of an EMR application is an asset. Ability to prioritize and work effectively under pressure to meet deadlines. Ability to effectively manage multiple tasks and priorities. Ability to communicate effectively verbally and in writing. Ability to exercise tact and discretion. Ability to work effectively independently and in a team environment. Ability to maintain accuracy and attention to detail. Must have legible handwriting.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.