PART TIME - Order Management Coordinator

RGO Products Ltd. - Edmonton, AB (il y a 30+ jours)

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Primary accountability include order processing, product purchasing and acknowledgments, exception management, invoicing and credit card payments and reception relief. Adhere to the Company safety policy i regarding identification and prevention of unsafe working conditions both in the office and at off-site locations. Our target goal is zero LTI (lost time injuries).

Responsibilities and Duties:

Order Management

Reviews and proofs orders for basic information (ship to, bill to, account number etc) for accuracy and completeness

Makes changes to and updates orders as required after the orders have been converted.

Search and enter all customer site ID’s

Disperses orders including install worksheets and job jackets with acknowledgment dates

Oversees daily invoice run

Monitor status of open orders, goods not received, POs not acknowledged etc.

Manages order process breakdowns (Hedberg, auto-pricing, etc), investigates problem and resolves in a timely and appropriate manner

Research accounting problems as identified by A/R, A/P or management.

Vendor Relations

Manages and sends Purchase Orders to vendors

Ensure exceptions regarding product, price or quantities are resolved

Track down missing or late shipments, monitoring shipping status including checking acknowledgments against order requirements


Provide guidance and advice to co-workers regarding systems and processes

Credits/invoice revisions for customers as required, creates Pro-forma invoices as needed

Takes payments from clients for invoices

Search, verify or create all customer Site IDs

General paperwork, filing, office duties as required

Provide reception relief for lunches and breaks

Skills & Abilities

Able to communicate effectively verbally and in written form

Analytically minded

Strong attention to detail and accuracy

Work independently on routine tasks

Responsible with confidential information

High level of customer service

Fluent with Microsoft Office and computer use

Key Competencies

Accountability, Analytical thinking, Attention to Detail, Collaboration, Communication, Continuous Improvement, Customer Service, Drive, Follow-up, Integrity, Interpersonal Skills, Judgment, Problem Solving, Professionalism, Reliability, Self Confidence, Teamwork, Time Management, Trustworthiness.

Core Values

Here to Serve, Attitude of Fun, Spirit of a Winner, The RGO Way

This is a part time position of approximately 15-20 hours per week however; can become full time

Job Type: Part-time


  • Order Management: 1 year (Preferred)


  • Secondary School (Required)