Technical Support Advisor

SherWeb - Sherbrooke, QC (il y a 8 mois)

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Position: Full-time, permanent.

Start date: As soon as possible.

Here’s what we do and why we do it.

Simply put, we will work together to simplify businesses’ IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here:

Here’s how you can contribute to the company success.

Our team goal is to solve our clients’ IT issues. You will contribute to this goal by offering technical support to IT professionals all over the world. Success in this role involves solving accurately and rapidly customers’ technical issues through genuine and personalized interactions. To do this you will collaborate with the entire technical support team.

This is what your day-to day in this role will look like:
Resolve technical issues for customers: identify the causes, support the client remotely by using virtual machines, find and carry out solutions.
Confront new technical issues every single day, from changing a password to migrating 200 users in a hybrid setup and be the contact person to solve them.
Use your solid costumer service skills. We always put our partners' happiness first.

Here’s what you need master and have to get the job.

If you have at least half, you have a great chance to receive a call from us.

Some experience in taking care of customers in a rapidly moving environment.
A marked interest for IT.
Bilinguisme (French/English).
Availability for varying work shifts (days, evenings, nights and weekends).
AEC and DEC in Computer Science are strong assets.

If you have these skills, you will fit right in with us:
Communication skills – Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal client, external clients or your teammates).
Organization and resourcefulness – Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.
Problem solving skills – Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.
Adaptability – Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your work environment).

Here’s what you can expect from us.

Shortcutting your journey to your aspirations is possible when you surround yourself early on with knowledgeable and genuine people. We will put you in charge of important responsibilities from the beginning so that you can build your professional reputation. We will also help you quickly identify your strengths to build a strong foundation for your potential. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours.

This is our team philosophy.

Humans were built to help each other. What unites our team is the sense of purpose we get from helping one another and our customers. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

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