Fitness & Customer Experience Coordinator
Permanent (for any group)
Position End Date (if applicable)
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 14,000 credit students choose from 12 bachelor degrees and 36 majors.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.
About the Department of Cougars Athletics and Recreation
Mount Royal University Cougars Athletics and Recreation takes an inclusive, student-centered approach in offering groups and individuals opportunities to bolster their health and wellness through a wide range of programming and activities ranging from beginner sports enthusiast to our eight Cougars varsity athletic programs.
About the Role
The Fitness and Customer Experience Coordinator is a member of the Recreation team of Cougars Athletics and Recreation, which actively creates, promotes, and sustains an environment in which the Mount Royal University community is challenged and supported in pursuit of personal growth in the areas of Athletics and Recreation. The recreation team is driven by its goal to be leaders in Recreation and to inspire our community to live well.
Reporting to the Fitness and Customer Experience Supervisor, the incumbent is responsible for creating inviting and inclusive experiences for all members of the campus community in the Fitness and Customer Service Centre. This position provides meaningful developmental and experiential learning experiences to a large network of casual staff and student leaders. Business management duties include managing day to day member services functions at the Customer Service Centre, locker membership coordination, as well as, ensuring compliance with institutional policies and procedures.
Facility Operations within the Service Centre
Guide the day to day operations of the Fitness and Customer Service Centre including staff scheduling, monitoring facility access, supervision of activity spaces, maintaining/cleaning equipment, processing activity registrations; member services; dealing with difficult customers; and supervision of student staff.
Implement systems, policies, and procedures that foster participation, access, and enjoyment in all spaces.
Update equipment lending and POS item inventory records. Compare equipment and supply inventory lists to stock and resolve discrepancies.
Manage daily facility and equipment checks and ensures that equipment maintenance issues are communicated to the Facilities team and status updates are provided to front line casual employees.
Develop and maintain a culture which resolves concerns and closes the feedback loop in a timely fashion.
Model, encourage and demonstrate service excellence standards.
Aid in the hiring, training, and supervision of all casual staff.
Develop performance evaluations and coach/mentor casual staff.
Guide team building and design opportunities for casual staff training, encouraging continual learning and developmental growth.
Compile casual staff certifications and/or qualifications in accordance with the best practices for their job responsibilities.
Direct the day to day and on-going functions of locker membership management.
Coordinate the daily and on-going functions of member services including administering membership cancellation and hold requests.
Administer university policies regarding business procedures such as cash handling, deposits, Payment Card Industry, and Freedom of Information and Protection of Privacy Act.
Assist with the creation of area budgets including revenue and expense forecasts.
Support the development of innovative collaborative partnerships to advance the departmental, divisional, and institutional strategic reach.
Passion and energy for increasing a sense of belonging through inclusive service initiatives.
Bachelor’s degree or equivalent, preferably in physical literacy, recreation, physical education, sport management, or related field.
Minimum 18 to 24 months previous work experience in recreation, sport management, and or service/sales, with supervisory experience.
Experience training, supervising, and leading casual/student staff, including coordinating and scheduling a casual employee base.
A high degree of familiarity with fitness and recreation operations, programs, and services is necessary.
Excellent communication, organizational and interpersonal skills.
Demonstrated innovation, creativity, and informed risk-taking.
Proficiency in computer software applications, including all Google suite applications, and experience with Recreation software (ActiveNet, Innosoft Fusion, CLASS, etc)
Knowledge of theories and practices in promoting student development and learning.
Standard First Aid & Basic Rescuer CPR
Ability to work flexible hours including evenings and weekends as needed.
Relevant experience in a comparable university or similar recreation setting
Experience with ActiveNet or similar recreation registration and facility management software
Membership and active involvement in relevant professional organizations such as ARPA, NIRSA, AFLCA, and/or other higher education associations.
What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.
At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.
Salary: $2,018.00 Semi-monthly
Closing Date: June 10, 2020
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, 999999.pdf).
We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.