Vancouver - Point Grey Campus
Information Systems & Tech
Info.Sytems&Technlgy, Level D
Business Analyst II
VP Academic & Provost
UBC IT - Devlpmnt&SustnmntSrv
$82,302.00 (minimum) - $102,877.00 (midpoint) - $128,597.00 (maximum)
Desired Start Date:
Job End Date:
"Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
The Business Analyst II leads the assessment of client needs in an effort to align business initiatives with information technology solutions. Representing UBC IT, the Business Analyst II will provide expertise in the areas of requirements definition, business process analysis and design, functional design, configuration, implementation, testing, training and documentation to deliver enterprise solutions to the UBC community. Majority of work will be performed in a formal project team. Projects typically have a high degree of complexity, influence, and impact as solutions are generally designed for the majority of constituents in the UBC community.
The Business Analyst II is a key member of the support team for UBC's in-house, Java-based Student Information System (SIS). The position is involved in investigating and resolving reported application errors, and assisting in the design and delivery of business enhancements to the SIS. The environment is fast-paced and time-sensitive, requiring an ability to stay calm and focused under pressure; manage and prioritise multiple activities; establish an excellent rapport with stakeholders; and to quickly become familiar with the large and complex SIS application. The Business Analyst II will also have the opportunity to work closely with the teams currently working to integrate the SIS with the new UBC Workday HCM and Financials systems (due to go live in Nov 2020), and with the teams designing the future transition to the Workday Student system.
The Business Analyst II reports to an assigned Manager or Project Manager in UBC IT - Development and Sustainment Services (DASS) unit.
Strategic direction is provided by the Senior Manager of DASS. Day-to-day direction is given by a Manager or Project Manager on assigned projects
Works daily with a project team typically made up of a team lead, developers, functional experts, and other project specialists.
Works closely with a broad range of stakeholders, including management and staff of UBC IT, clients from administrative and academic units, and external entities including vendors, regulatory agencies, and partner institutions.
- Monitors systems for incoming error problem tickets; Reproduces reported error in a test system; works with business stakeholders to define the expected solution; updates appropriate documentation; provides analysis and overview of issues to the development team to assist in determining and resolving the source of broader systematic reported application problems.
- Performs specific and general regression testing
- Leads the coordination and scheduling of production releases of fixes and enhancements, collaborates with cross functional teams to ensure alignment and preparation for planned outages and potential problem resolution.
- Communicates with all stakeholders to ensure the successful resolution of errors and release of enhancements. Requires constant interactions with stakeholders through email, IM and in-person, in order to thoroughly understand requirements, explain options, and document agreed-on solutions; communicates status of error fix or project; coordinate testing activities and gain acceptance sign-off.
- Develops and demonstrates expertise in the use of the SIS and SITS (Graduate student application) systems, both through training and self-driven investigation.
- Designs and documents to-be processes which meet the core requirements of the business, but also utilize the SITS and SIS systems effectively.
- Leads stakeholder review meetings and obtain stakeholder sign-off.
- Builds and maintains good working relationships with project teams, business analyst peers, UBC IT colleagues, and client stakeholders. - Understands key technical environments to effectively identify integration, security, scalability, and performance requirements.
- Ensures solutions are consistent with the overall technical and business architecture of the university and complies with UBC IT and university policies, as well as governmental legislation and other external entities' compliancy requirements on security, privacy, and accessibility.
- Holds ownership and accountability for the completion of all associated tasks to fulfill a business capability including activities executed by vendors and UBC colleagues.
- Configures vendor solutions to create functionality necessary to address the business requirements
- Analyses the impacts of proposed changes to technology services and/or processes for UBC IT and other UBC departments.
- May perform data analysis and data modeling as required.
- Acquires and maintains a working knowledge of the university's technical and business environment. Has a high-level overview of the services delivered by UBC IT.
- Leads the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
- Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of business solutions.
- Communicates with stakeholders of varying technical ability and subject matter expertise.
- Leads short-term planning sessions to implement integrated business process improvements and documents discussion and agreements.
- Provides consultative services for the development of policies and procedures.
- Analyzes metrics to ensure for client satisfaction.
- Provides input to feasibility studies for standard development projects and enhancements.
- Provides technical guidance and leadership to less-experienced individuals.
- Prepares functional, system and program specifications.
- Develops user test cases and validates test results during user acceptance testing and system acceptance testing stages. Typically performs functional testing.
- May prepare project status reports and communicate status to client.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.
Works under the general direction and receives daily direction from of an assigned Manager or Project Manager in UBC IT - Development and Sustainment Services team. Must be able to work independently as well as contribute actively and collaborate openly as a team member.
In general, provides mentoring and coaching to new or less experienced business analysts, as well as provides leadership and education to other staff on demonstrated areas of expertise. May supervise work of other business analysts or UBC IT staff on a project.
Consequence of Error/Judgement
UBC IT provides enterprise technology solutions to the university community. Decisions and actions taken by the Business Analyst general, provides mentoring and coaching to new or less experienced business analysts, as well as provides leadership and education to other staff in the Project Management Office on demonstrated areas of expertise. May supervise work of other business analysts or UBC IT staff on a project. Errors in judgment, poor analysis, or failure to act decisively could have a detrimental effect and adversely impact the university community, affecting up to tens of thousands of students, faculty and staff, and could cost hundreds of thousands of dollars in lost productivity, funding and revenue. Unreliable systems or failure to meet contractual obligations for performance and availability will damage the reputation of UBC IT and UBC.
Undergraduate degree in a relevant discipline. Professional development in business analysis or related disciplines is an asset.
Formal certification from a recognized professional organization or professional development provider is an asset. A minimum of 5 years of experience, in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience. Experience as a Business Analyst in the Information Technology sector is an asset.
Experience in at least one of the following areas of IT is required: software development, ERP implementation, infrastructure, and ITIL/ITSM.
Experience in a higher education or government organizational environments is an asset.
Ability to effectively facilitate groups to achieve appropriate outcome.
Working knowledge of project management, quality assurance, change management disciplines and best practices; and development methodologies.
Demonstrated knowledge and proven experience in producing BRDs, use cases, user scenarios, user stories, BPMs. Strong knowledge of Agile.
Working experience on enterprise-wide projects.
Knowledge of business process re-engineering/improvement
Knowledge of data analysis and data modeling (conceptual, logical).
Experience in producing two or more of the following:
BRDs, use cases, user scenarios, user stories, BPMs. Knowledge of BPMN.
Solid understanding of key trends and players in the IT industry and higher-education sector.
Excellent organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment.
Effective interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.
Proven knowledge and continuous learning of business analysis discipline and best practices. Demonstrated contributions to the continuous improvement of business analysis practices, methodology and implementation.
Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.
Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
Analytical Thinking - Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions.
Business Process Knowledge - Maps full business processes and designs operational process flow. Facilitates group input and drafts proposals for process improvements. Identifies resource implications. Implements process improvement recommendations within the context of overall business processes.
Initiative - Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keeps responding to the challenge in spite of obstacles and setbacks.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.