Warranty Administrator

Expressway Trucks - Kitchener, ON (il y a 30+ jours)

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Expressway Trucks Waterloo is one of Canada's premiere Volvo & Hino Truck Dealers and is Southwestern Ontario's leading truck sales and service provider. Our Ayr location is looking for a part-time Warranty Administrator. This position is responsible for overseeing all warranty functions for the company. This includes processing repair orders and warranty claims, processing warranty credit memos and crediting customers, and dealing with all warranty parts.

Responsibilities Include:

  • Create, process, and close all warranty repair orders.
  • Create, submit, and follow up on every warranty claim.
  • Work with the parts department to ensure all the correct parts and pricing are on the repair orders. Ensure all parts are tagged properly and returned properly.
  • Upload Volvo claims from dealer management system into the Volvo and Hino warranty systems.
  • Warranty register all sold new trucks and ensure information is entered correctly in our system.
  • Work with representatives for all policy requests for sponsored fleets.
  • Process all policies and credit memos and credit customers as needed.
  • Process all manufacturers’ warranties and credit customers as needed.
  • Answer customer and employee questions about warranty coverage, recalls, service and other related information.
  • File and maintain all warranty documents as necessary.
  • Perform other duties as necessary.

Qualifications:

  • Previous work experience in a similar position.
  • Previous warranty training, particular Volvo and Hino experience is an asset.
  • Excellent customer service and communication skills.
  • Ability to deal with complaints and resolve issues.
  • Strong attention to detail and organizational skills.
  • Strong data entry and computer skills.

Expressway Trucks is an equal opportunity employer. We welcome and encourage applications from all people. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To apply for this position, please e-mail your resume to careers@ expresswaytrucks.com with the position title in the subject line.

Job Type: Part-time