Lead Campground Attendant

Alberta Parks - Beauvais Lake Provincial Park, AB (il y a 30+ jours)

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Self-Registration and Campground Compliance
Collect self-registration fees from Alberta Parks campgrounds and group areas
Perform group unit counts as needed
Ensure occupied campsites have valid permits and have paid appropriate fees
Travel independently to multiple locations using a Parks vehicle
Act as an Alberta Parks representative in remote campgrounds and be the key contact between program areas for these campgrounds
Advise the public of the various rules, policies, and regulations that apply within a Provincial Park or Provincial Recreation Area
Troubleshoot visitor issues and provide on-site support
Understand reserve.albertaparks.ca functions to record registration information
Lead revenue collection and administration for multiple campgrounds
Review and approve campground attendant self-registration work as needed
Review staff timesheets for accuracy before submitting
Information and Communication
Provide exceptional customer service as the first point of contact for day users and overnight campers
Learn and adhere to all pertinent policies, procedures, and protocols, including campground regulations, and GOA directives
Keep clean & organized workspace at all times, with relevant resources stocked and ready to use
Receive, respond to, and follow up with customer complaints
Respond to requests for information on area amenities and recreational activities.
Learn emergency protocols to provide support to visitors and staff in an emergency situation
Qualifications
Requirements
High school diploma plus one year related experience
English language proficiency
Available to work weekend and evening shifts during the season
Strong computer skills, including Microsoft Office (Excel, Work, Outlook)
Cash-handling experience and/or administration experience
Assets

The ability to handle intense and demanding environments
Exceptional customer service skills
Strong attention to detail and the desire to make things better through improving processes and continuous learning
Effective time management
Ability to work both independently and in a team
Independent problem solving and adaptability
Desire to be proactive, reliable, and demonstrate a strong work ethic
Well-developed interpersonal and communication skills
A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
Positive and inclusive attitude
Willingness to cross-train for other areas or duties (maintenance)
Post-secondary education
Experience with Reserve.AlbertaParks.ca
Familiarity with the Parks in southwest Alberta

Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. To think creatively while working in a changing work environment.
Creative Problem Solving and Judgement: Occasionally, challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. Will be using a wide range of communication techniques to promptly and professionally address issues.
Systems Thinking: This position is one component of a larger work environment that includes other program areas therefore it is important to understand how this position contributes to achieving broader Alberta Environment & Parks goals
Terms of Employment
These are seasonal opportunities of varying lengths beginning in May with end dates in September (or later), depending on operational requirements
Evening, weekend and shift work will be required (a premium will be paid)
Shifts are 7.25 hours/day
Access to reliable transportation to and from place of work
Valid Class 5 Driver’s License
Final Candidates will be required to provide a driver’s abstract
Recognized Current Standard First Aid certification
Defensive Driving certification required prior to commencement
Adherence to Alberta Parks Uniform Policy
This position requires outdoor work in a variety of weather conditions.
Notes
Interviews will take place mid-March
Those selected for an interview must bring at least three work related references to the interview
Shared rental accommodation may be available
This posting may be used to fill future vacancies
How to Apply
Interviews will take place mid-March
Those selected for an interview must bring at least three work related references to the interview
Shared rental accommodation may be available
This posting may be used to fill future vacancies

Roni Perrin
Alberta Environment & Parks
Beauvais Lake Provincial Park, Alberta

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.