Assistant Operations Manager

Overlander Mountain Lodge / Stone Peak Restaurant - Hinton, AB (il y a 30+ jours)

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Assistant Operations Manager

Company: Overlander Mountain Lodge & Jasper East Cabins

Position: Assistant Operations Manager (AOM)

Location: Jasper East/Folding Mountain Alberta (East edge of Jasper National Park)

Hours - Highly seasonal. Extended work hours for all managers is expected during summer season. Shift is Primarily from 3PM till closing.

5 Major Roles

LMA - Lead Manage Hold Accountable

Drive revenue through filling rooms & restaurant

Ensure Guest Satisfaction

Ensure appearance, cleanliness & property operations standards are maintained (checklists)

Stay current on group events and ensure successful completion

Qualities

Extremely organized and detail orientated

Ability to sell

Resourceful. Ability to solve problems on your own

Outgoing and friendly at all times

Ability to deal with guest issues calmly and professionally

Possesses companies core values - Integrity, Engaged, Produces Results, Happy Positive, Professional

Company Description

Owned and operated for over 25 years by the Griffiths family the Overlander Mountain Lodge is boutique mountain lodge built in 1963 that overlooks the east edge of Jasper National Park.

We offer a variety of accommodation options including mountain view lodge rooms, Miette rooms, mountain view cabin rooms and Jasper Park’s only vacation rental homes.

The main lodge is home to the Stone Peak Restaurant. A farm to table casual fine dining restaurant with panoramic mountain views and a Wine spectator awarded wine list.

The Jasper East Cabins are our newly built sister property located 10 mins away at Folding Mountain. This property offers large 1, 2, 3 and 4 bedroom cabins. The main office has a small general store which we focus on local organic goods. Folding Mountain is also home to the extremely popular Folding Mountain brewery & taproom built in 2017 and also operated by the Griffiths Family.

In 2019 as we continue to build our location with a focus on health & wellness, we added a modern yurt for events including yoga, women’s retreats & nature courses.

The Overlander lodge & Jasper East cabins are open year round but the majority of the business is done in the summer season (June to Sept) with primarily regional and international tourism.

During the winter season we have reduced hours by being closed Monday nights and all day Tuesday.

The winter is focused on group events & weekend getaways.

There are 2 newly built seasonal staff accommodations at the Folding Mountain property including one made out of seacans opening in 2020 that also has a 1200 sq ft event room. The new seacan building will also have an events room on the second floor.

This is a major advantage for the Jasper market since housing is at 100% capacity and many businesses struggle to find and keep staff for this reason.

Mission

The Assistant Manager reports to the Operations Manager.

The mission of the Assistant Manager is to be second in command to the Operations Manager and in charge of all operations for both properties during the evening shift (3 PM to Close) or in absences of the operations manager.

The Assistant Operations Manager should be able to fulfill all operational duties of the operations manager.

The evening shift is heavily focused on F&B so restaurant experience is an asset.

The highest priority is to ensure each, and every guest has a positive and memorable experience. We are in the business of building relationships and providing unique experiences. We achieve this by providing the best possible service and returning customers.

Ultimately this goal must be achieved through the hiring and management of superior talent. The standard is to produce 75% A players and eventually 90%.

Job Description

Master of follow through - detail orientated

Execute the vision

Business plan execution/P&L results

Act as a filter

Help solve client and people issues

Keep the team focused on reaching goals/completing quarterly targets

Keep everyone on the same page

Prioritize

Provide direction

Coach the team

Retain and grow great talent

Make the company profitable

Improve and maximize how key functions work together

Manage day to day & integrate major functions

Identify and articulate problems

Make the best ideas a reality

Metrics for performance

  • Drive revenue - fill rooms and dining room seats - directly responsible for increasing room & restaurant occupancy on a day to day basis
  • Increase customer satisfaction - measured with internal system that takes into account review systems like Google, Tripadvisor etc. Process in place to solve customer issues before they get too big
  • Ability to maintain a high performing management team - With the help of the operations manager proactively hiring, firing and training direct reports
  • Appearance & operation of property - ensure all checklists are being completed and followed by all

Job Type: Full-time

Experience:

  • Management: 1 year (Preferred)