A Courtesy Desk Associate provides friendly and professional Customer Service, represents Company values to the public, ensures proper adherence to Company policies and maintains security in front end operations.
- Practicing the 3 meter Attitude. • Greeting all Customers with a warm, friendly smile. • Ensuring each Customer receives a friendly, accurate and professional service. • Following the “One Best Way” standards of practice. • Following all refund and exchange policies. • Completing authorized charges using the approval list from the Manager. • Informing all customers about the Wal-Mart Rewards MasterCard and processing applications.• Properly following Refund Automation procedures according to Company guidelines. • Properly completing all defective slips. • Assisting customers with information, refunds, exchanges and directions. Additional Responsibilities • Adheres to all company policies and standard operating procedures. • Other responsibilities may be assigned.
Canada Walmart Division
Retail Store Associates
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mathematical Skills • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. • Ability to compute rate, ratio and percent. • Ability to determine the number of individual things in a unit or group. Basic Reading/Writing Skills • Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols.
Licensing & Other Qualifications
The Associate must complete all Wal-Mart Basic and Advanced Training Modules and classes.
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • The Associate is regularly required to walk or stand. • The Associate must regularly lift and/or move up to 18kg (40lbs.). • The Associate will be required to perform tasks involving firm grasping. • The Associate will occasionally be required to bend, twist or squat. • The Associate will be involved in frequent repetitive hand actions. • The Associate will be required to reach above shoulder height and below waist level.
SA: 8:00am - 9:30pm
SU: 8:00am - 9:30pm
MO:8:00am - 9:30pm
TU: 8:00am - 9:30pm
WE:8:00am - 9:30pm
TH: 8:00am - 9:30pm
FR: 8:00am - 9:30pm
Walmart will accommodate the disability-related needs of applicants and associates as required by law.