Manager of Operations
The Town of Olds is a growing community situated at the intersection of Provincial Highways 27 and 2A in the
busy Calgary – Edmonton corridor. As part of the Operations department, our outside Operations staff maintain
208 km of underground infrastructure, 104 km of roads, 18 km of paved trails, 2 km of unpaved trails, over 350
acres of parks, and more for our 9184 residents. This position is part of our Operat ions team who work to
maintain and improve municipal infrastructure, ensuring a quality lifestyle for the residents of Olds.
This position reports to the Director of Operations and through 4 direct reports and 1 administrative assistant, is
responsible for the Building Maintenance, Parks, Public Works, and Utilities divisions of the Town of Olds. The
Manager works with their direct reports to coordinating projects, staff, and resources to achieve the service levels
set by Council. Working with the Engineering Technologist, the incumbent will ensure contractors, developers,
and builders adhere to the Town of Olds Design Standards. This position aids the Director of Operations with
budgeting, capital project planning and provides information and updates related projects and question from
- Completion of Grade 12 or equivalent.
- A valid Class 3 driver’s license with Q air endorsement.
- Level I Alberta Environment certification in Wastewater collection, and Water distribution (Level II
certification considered an asset).
- A Level II Public Works Supervisor Certification or a willingness to obtain.
- A minimum of 5-years supervisor experience in a municipal environment.
- Valid Standard First Aid/CPR certificate.
- Ability to operate departmental equipment such as loaders, backhoes, tandem trucks, graders, vacuum
Detailed job description including specific qualifications can be found on the Town of Olds website at
Interested parties are invited to send a cover letter and resume outlining their qualifications and a current driver’s
abstract by July 13, 2020, at 8:30 am MDT to:
Town of Olds
4512 46 Street
Olds AB T4H 1R5
The Town of Olds thanks all applicants, but only candidates selected for an interview will be contacted.
Town of Olds Job Description
Manager of Operations
Operations JOB REPORTS TO: Director of Operations
The Manager of Operations is responsible for coordinating and managing projects and staff related to Building
Maintenance, Parks, Public Works, and Utilities. Providing reports and advice to Administration and Council on
major decisions involving urban and regional utilities and public works issues. The Manager of Operations;
reviews current projects and workloads and makes recommendations on prioritizing projects and required
resources, including budgeting, personnel requirements, and resource allocation.
# KEY RESPONSIBILITIES (%
1. Leadership and Supervision
- Staff retention through recruiting, selecting, orienting, training, recognition, and 40%
- Support staff by communicating job expectations, planning, monitoring, and appraising
job results; coaching, counseling, and disciplining employees, developing, coordinating,
and enforcing policies and procedures.
- Takes lead in reviewing projects and workloads and makes recommendations on
prioritizing projects aligning the Strategic Plan and departmental service plan, including
costing, personnel required and resource allocation and ways to improve productivity
- Advocates organizational culture that values, accountability, integrity, respect, and trust.
- Establishes work plans with supervisors to meet the budget objectives or service levels
approved by Council.
- Allocates appropriate resources for staff training, and priorities.
- Supervises maintenance of all hard infrastructure projects
- Provides guidance and assistance for preventative maintenance of all Town
- Recommends improvements and alterations to Operational Services levels or future
initiatives to the Director of Operations.
2. Budget & Administration Management 20%
- Assist with Developing and implementing multi-year strategic plan/ budget guidelines
and assumptions and departmental service plans.
- Formulates detailed cost-benefit analyses of proposed initiatives
- Responsible for making recommendations related to Public Works, Utilities, Parks and
Building maintenance; prepare presentations for Director of Operations to establish
- Identifies operating and capital budget information in connection with projects
- Preparation of budget, preliminary budget documents for Director of Operations and
Finance to establish proposed changes.
- Infrastructure and equipment annual planning & long-range planning (10 year)
- Provide Request for Proposals to companies for purchase of equipment
- Review invoices for payment both Operating and Capital budgets
- Review proposals for equipment replacement and special projects.
- Collaborates with Engineer Technologist on proposals from Engineers for capital
- Decides on timing and allocation of approved budgets to policy limits.
- Identifies, determines, and brings forward needs, opportunities and recommendations
related to Operations Department
- Variance solutions, budget modifications and when necessary, emergency expenditures
not in current budget to the Director of Operations
3. Technical 30%
- Authority to issues “Stop Work” Orders on Municipal and Contractor work if established
standards are not being met.
- Participates in the development and implementation of policy goals, objectives,
measures, outcomes and prepare related reports for roads, snow removal, sidewalk
replacement, grass cutting, turf, etc.
- Ensure compliance with legal requirements for all areas regarding all pertinent and
current Federal, Provincial and Municipal laws and regulations.
- Ensures water and wastewater approvals are compliant with Alberta Environmental,
Federal Environmental Standards, Canadian Drinking water guidelines and Alberta
- Make quick decisions regarding Operational issues to maintain public safety.
- Recommends to the Director of Operations, strategies outlining the benefits, challenges,
risks, opportunities, and how they relate to Operations for various initiatives.
4. Customer Service
- Develops, implements, and maintains high standards of excellence in customer service to 5%
meet and exceed customer expectations.
- Work with Federal Environment, Alberta Health, and Alberta Environment in to ensure
- Liaise with other Utility groups such as ACTO Gas, Foothills Natural gas, Fortis Alberta,
Phone and Cable companies, Fiber Optic crews and Alberta first call locators.
- Provide answers to the public that require information about Operations and deal with
complaints and concerns
5. C ommunication
- Prepare, present, or communicate on complex Operations issues, and initiatives 5%
- Initiates and provides information to the media and the public notification procedures and
statutory requirements are complied with such as the public meeting and hearing notices.
- Facilitates the development of marketing plans and services in the Parks Section.
- Approves communication to the public related to the Operations departments work.
- Provide comments to the Planning Department on new subdivisions infrastructure
6. R isk Management & Safety:
- Work with Staff, planners, consultants & developers on area structure plans
- Work with planning and sit with developers on development agreements when needed.
- It is the responsibility of the Town of Olds employees to take care to ensure their own safety *100%
and the safety of others, to know and follow all safety and health instructions, rules,
regulations and safe work procedures and to report any unsafe or substandard condition or
act as soon as possible to the employer.
- Ensuring that operations are performed with the utmost regard for the safety and health
of all personnel, and for promoting proper attitudes towards safety and health in
themselves and in those they supervise.
- Responsible and accountable for knowing and working in accordance with the Town’s
Safety Policy and within OH&S Manual. The incumbent must work in such a way as not
to endanger himself/herself, fellow employees, or the public.
- Hazard Assessment and Risk Assessment for Operations are contained in appropriate
facilities COR Binders
- Manages the development of risk management and safety standards which are consistent
with Town standards and policy, including provincial and federal legislation, for employees
working in the department, contractors and for members of the public.
- Work within the guidelines set out by Alberta Environment in the license to operate a
water and wastewater system
QUALIFICATIONS, KNOWLEDGE, SKILL & ABILITY REQUIREMENTS:Education:
- Valid class 3 Alberta Driver’s License, and Q Air endorsement
- Completion of grade 12 or equivalent
- Level II certification in wastewater collection, & water distribution preferred
- Possession of or willing to obtain Level II Public Works Supervisor (leadership) Certification
- Valid standard First/Aid CPR and WHMIS certificates
- Fortis approved Equipotential Bonding and Grounding training would be an asset
- CCTV Inspection certification training would be an asset
- Confined space entry and rescue would be an asset
- H2S Alive certification would be an asset
- Ground Disturbance would be an asset
- Minimum of five years of progressively more responsible professional municipal experience.
- Strong background in leadership, supervision, and performance management skills.
- Strong background in both public works and wastewater management.
- Contract management and related business acumen / contract risk management
- Ability to develop and maintain sound operation systems and policies and procedures.
- Ability to make sound judgments.
- Strong analytical and communication skills, both written & verbal.
- Authority to stop Municipal and Contractual work in the event that inefficient, ineffective, possible
damage or safety related situations occur.
- Proficient use of computers.
The successful candidate will be a strategic thinker who embodies strong Ethics & Values, has a keen Service
Focus, strong Planning & Organizing, Leadership, Communication, Adaptability & Change Management skills.
Understanding the Municipal Political Environment is critical.
DIRECTLY REPORTING TO THIS JOB ARE:
5 FTE NOC CODE: 0912, 7302
Direct reports are:
Supervisor – Parks, Operator
III- Utilities, Operator III – Public Works, Facility
Technician, Admin Support – Operations
- Exposure to public and media criticism
- Intense/visual listening concentration e.g. visual/mental; analysing extensive volume of complex data.
- Extra time as required (to meet deadlines with little lead time due to nature of work)
- Dealing with angry people
- Interruptions during evenings and weekends to respond to public, media, technical or safety concerns in the
- Work in all types of conditions and Environment, and when working with anything in Wastewater
infrastructure there is exposure to raw sewage (Biohazards)
- Identified job hazards: Hazards as outlined on the Hazard Identification & Assessment Worksheet in the
Operations Safe Work Procedure and Hazard Assessment binder.
Wage Grid: Manager 3 Supervisor Signature:
Incumbent Signature: Date: