Repossession Collector/Coordinator

BMO Financial Group - Mississauga, ON (il y a 30+ jours)

Postuler dès maintenant

Address:
2465 Argentia Road

Job Family Group:
Customer Shared Services

Thank you for your interest in BMO Financial Group. We are currently working towards providing a better candidate experience by including all of our job descriptions in both English and French. In the meantime, if this role is located in Quebec and/or New Brunswick please reference the French job description available below the English version. Otherwise please see the job description below in English as per federal language requirements.

Nous vous remercions pour votre intérêt à l'égard de BMO Groupe financier. Nous travaillons actuellement à offrir une meilleure expérience aux candidats en publiant toutes nos descriptions de poste en français et en anglais. Entre-temps, si ce poste est affiché au Québec ou au Nouveau-Brunswick, veuillez consulter la description de poste en français disponible sous la version anglaise. Autrement, veuillez consulter la description de poste ci-dessous en anglais, conformément aux exigences fédérales en matière de langues.

The Repossession Collector/Coordinator will support Collectors in all Collection Centres and Business partner(s) in the repossession process of BMO products, specifically conditional sales contracts or chattel mortgages, in a professional manner.

Key Accountabilities:
Accountable for the management of National Repossession portfolio through the assignment of accounts.

Understand, achieve or exceed prescribe defined targets within role to effectively resolve repossession portfolios to minimize loan loss and deficiency

Effectively liaise with Collection centres in Montreal and Toronto and external business partners through use of exemplary customer/client service.

Apply exemplary persistence and tenacity to timely review and reporting of repossession costs and losses to the Line of Business and Director of Collections.

Identify, assess, and mitigate risk to the bank through use of exemplary negotiation techniques

Negotiate and/or develop appropriate repayment plans within established timeframes

Attention to detail while documenting all collection activity and customer conversation on respective Bank Collection systems

Use sound judgment in the recommending the appropriate course of action in commencing legal action, write-off or abandonment of account(s)

Qualifications:
Post-secondary education in Business Administration or related discipline preferred or 2 5 years previous Collections or Lending experience

Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines

Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area

Exemplary conflict management & resolution strategies to effectively

Manage control of situations

Ability to prioritize and work under pressure

Ability to multi-task in a fast-paced environment and meet deadlines

Excellent customer/client service skills

Strong interpersonal and team-working skills

Excellent communication skills in written, verbal and listening

Strong attention to detail for accuracy

Advanced analytical and negotiation skills

Strong knowledge of BMO system knowledge CACS, NCCS, Pathway Connect/MECH, D+H platforms.

Strong knowledge of word, excel, and internet usage.

Working knowledge of consumer lending products

Knowledge of PPSA legislation and legal remedies.

Qualifications:
Post-secondary education in Business Administration or related discipline preferred or 2 5 years previous Collections or Lending experience

Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines

Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area

Exemplary conflict management & resolution strategies to effectively

Manage control of situations

Ability to prioritize and work under pressure

Ability to multi-task in a fast-paced environment and meet deadlines

Excellent customer/client service skills

Strong interpersonal and team-working skills

Excellent communication skills in written, verbal and listening

Strong attention to detail for accuracy

Advanced analytical and negotiation skills

Strong knowledge of BMO system knowledge CACS, NCCS, Pathway Connect/MECH, D+H platforms.

Strong knowledge of word, excel, and internet usage.

Working knowledge of consumer lending products

Knowledge of PPSA legislation and legal remedies.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.