Real Estate Customer Service Administrator

STREETCAR DEVELOPMENTS - Toronto, ON (il y a 30+ jours)

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Real Estate Customer Service Administrator

PRIMARY RESPONSIBILITIES:

  • Coordinates follow up activities with purchaser, construction and service/warranty teams for service warranty issues
  • Receives, documents and communicates homeowner inquiries to appropriate trades and departmental associates and provides timely responses to the homeowner
  • Enters and completes work orders in database programs
  • Tracks and follows up on work order completion and provide timely, accurate responses to inquiries
  • Works in conjunction with Warranty Co-ordinators on warranty/service items
  • Assists with compiling and distributing various communications to homeowners (i.e. new home packages, key packages etc.)
  • Attend Customer Care or Tarion seminars and attends home purchaser functions as required
  • Complies with legal, legislative and corporate safety requirements
  • Assist other associates when required in the interest of the Customer Care department

QUALIFICATIONS:

  • The desire to provide industry leading Customer Experience and consistently exceed customer expectations
  • A minimum of 1-2 years’ experience in administration or similar role is required
  • Experience in the condominium/home construction industry
  • Knowledgeable in Tarion Construction Performance Guidelines
  • Post-secondary education is preferred
  • Strong interpersonal skills
  • Strong customer service experience
  • Excellent organizational and planning skills to meet timelines
  • Excellent verbal and written communication and the ability to communicate information with professionalism
  • Flexible to challenges as they arise and the ability to remain calm under pressure
  • Ability to handle confidential/ sensitive information with discretion and maturity
  • Demonstrated ability to communicate effectively in conflict and other situations that may require tact, diplomacy and discretion
  • Microsoft Office applications Excel, Word, Outlook

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Job Type: Full-time

Salary: $35,000.00 to $40,000.00 /year

Experience:

  • real estate administrator: 1 year (Preferred)
  • real estate customer service: 1 year (Preferred)

Education:

  • Secondary School (Preferred)