Competition posting date:
Competition closing date:
Ottawa Public Library, Branch Operations, Public Services
2 Full-time Continuous Position - 35 hours/week
CUPE 503 Library
$68,004.30 to $81,159.26 annually 2019 rates of pay)
Library, 120 Metcalfe Street
Under the supervision of the Manager or Coordinator, provides professional library service in one or more of
the following areas information, reference and readers' advisory, programs, collection development,
bibliographic access and inventory control, systems support or development and maintenance of web based
services and staff training and development. Performs supervisory duties. May be assigned duties in
children, youth and/or adult services. May be senior person in charge or exercise responsibility for the
day-to-day operation of the library branch.
Work is performed within the context of the policies and framework of the Library corporate culture as
embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian
Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular
emphasis on providing customer service excellence.
Education & Experience
Masters degree in library and/or information sciences from an accredited library school.
Minimum of 2 years related experience is required.
Language, Certificates & Licenses
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required.
English oral, reading, writing required.
Candidates must meet language requirement for position upon hire.
- General knowledge of Library policies and procedures.
- Library circulation procedures and practices.
- Supervisory techniques and practices.
- Evaluation criteria to select materials for addition to Library collections.
- Theories and principles of library science as well as methods and techniques of library operations.
- Methods and techniques of responding to inquiries and resolving patron complaints.
- Methods and techniques of classification, cataloguing and authority control.
- Methods and techniques of systems analysis and applications.
- Principles of collections development and maintenance.
- Adult/children literature in a variety of formats, readers' advisory services, trends in reading, literacy
and ESL collections and adult/children's programming.
- Knowledge of current automated library systems.
- Knowledge of microcomputer, hardware, software and peripherals.
- Knowledge of current web development tools and trends.
- Knowledge of intranet structures and development.
- Electronic database and other bibliographic searching techniques.
- Reference resources in print, microform and electronic formats and of current developments in
- Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be
required to demonstrate such usage to colleagues or library patrons.
- Methods, techniques and practices of adult training, including needs identification, curriculum
design/adaptation, delivery and evaluation.
Must possess the training, experience and knowledge to organize the work and its performance.
- Knowledge of customer service techniques and protocols.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or
actual danger to health or safety in the work place, and have knowledge of appropriate actions to be
taken in order to ensure the health and safety of staff in accordance with applicable legislation and City
policies and procedures.
Competencies & Skills
- To deliver library programs to a range of users who may include early childhood, school age and
- Develop workplans, assign work, evaluate performance and supervisor staff.
- Well developed organizational skills.
- Exercise effective judgement and independent decision making.
- Demonstrated ability to resolve conflicts.
- Use tact, discretion and confidentiality.
- Excellent verbal communication skills.
- Perform multiple tasks concurrently.
- To establish and maintain effective liaisons and cooperation with agencies and departments.
- Data-entry, retrieval and keyboarding skills including use of standard office equipment, including
operating an IBM compatible computer in Microsoft Windows.
- Minimum keyboard skills of 25 wpm
- Customer service orientation, including the use of tact, discretion and confidentiality.
If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.
We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.