What you will do
The Johnson Controls Suppression Team is responsible for selling, installing, maintaining, and repairing portable fire extinguishers, emergency lighting, and special hazard fire suppression systems. This team does not typically work on fire sprinkler or fire alarm systems, but often works alongside those teams to provide comprehensive life safety services to customers.
The qualified candidate will run a route servicing existing fire extinguisher and emergency light accounts, in addition to service and installation of pre-engineered and engineered special hazard fire suppression systems. Examples of fire systems included in this definition are those that protect kitchen hoods, automotive paint spray booths, data centers, fueling depots, heavy equipment (mining, manufacturing), power generation, etc. Upsell those customers needing products and services to meet compliance with current fire codes.
Sell new accounts on the route based on the same compliance criteria.
Complete all necessary paperwork as needed and meet deadlines set for paperwork to be turned into the district.
Maintain your weekly, monthly and annual quota as set forth by the Manager.
Comply with all customer service obligations as set forth by the manager and all company policies as set forth by the department, district, and Johnson Controls.
Perform all other duties as set forth by the Manager. This may include but is not limited to assisting other districts, shop, installation and marine work.
This role will report to the Lead Suppression Technician for the district, in addition to the local Service Manager and Territory Suppression Leader.
First and foremost, this role is the face of Johnson Controls to their customers and all they encounter. Their work is key to developing and maintaining our position as the leader in fire protection expertise. This role works as part of the local team to ensure timely, correct service and installation of fire suppression products and systems. This may include assisting other suppression technicians with their route work if they are behind, and working together with other technicians on larger installs.
This role is responsible for service and installation of fire suppression products and systems in their territory, as well as in assisting the suppression team in achieving their goals as a whole.
The suppression product line is present in more businesses than any other fire protection discipline, and as such this team reaches more customers and plays a bigger role in driving our leadership in all we do. In addition, we play a key role in being able to offer a truly comprehensive life safety package to our customers, and excellent protection for their mission critical high hazard areas.
The fire protection industry is expected to grow an estimated 10%+ over the next 5 years, and enjoys incredible stability due to its code-driven nature. Johnson Controls’ recent merger with Tyco/Simplex Grinnell has put us in the best position to grow along with this market, and offer a total suite of building solutions as the Internet of Things changes the way our cities are run and maintained.
How you will do it
The fire suppression systems we work on are a combination of mechanical and electrical technology, and a similarly varied skills set is required to be successful in this role. The successful candidate must be able to work with their hands and use hand tools, and also think critically, solve problems, and perform computer-based tasks. They will be required to be organized so they can effectively maintain the stock of materials necessary to do their work, and submit paperwork as necessary. They must also have strong time management skills. While the hours of this position are regularly Monday-Friday 8-4:30, flexibility when it comes to scheduling is a must, as early mornings are common, and overnight and weekend work is an occasional necessity.
The successful candidate must exhibit patience, strong customer service skills, and excellent verbal and written communication skills when interacting with customers, fire officials, and other members of the JCI team.
Developing relationships with other members of the local suppression team is a must, as is developing a relationship with the local service manager and support staff. Learning who the point people are for certain areas of expertise is also a must.
What we look for
Positive attitude, self-motivated, strong organizational and communication skills.
Strong mechanical aptitude, and ability to work with their hands, work safely from a ladder.
Technology skills, including intermediate expertise using email, Excel, and Smart Phone apps.
Be able to obtain and retain required provincial licences.
Possess a valid drivers’ license with a clean driving record.
High School diploma or equivalent.
Experience with the service and sales of fire extinguishers and/or other suppression products preferred.
Provincial licences in Portable Extinguishers, Pre-Engineered Systems, and/or Engineered Systems.
General background working with fire protection and life safety devices preferred.
Good understanding of building codes and regulations.
Skilled trade experience and/or education a plus.
Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and, in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodations will be provided throughout all stages of the recruitment and selection process. To request an accommodation please click here. Information you provide relating to accommodation measures will be handled confidentially. A copy of Johnson Controls’ applicable AODA policies are available on the Company website for your reference, and can be made available in accessible formats upon request.
Job Field Operations
Primary LocationCAN-Newfoundland and Labrador-Labrador City
Organization Bldg Technologies & Solutions