We have an immediate opening for a Receptionist to join our team working at our branch office in Sherwood Park, Edmonton, AB
To provide front-line customer service and taking responsibility for the retention and account development of existing clients, quoting and placing new business as required. The candidate must be willing to obtain their General Insurance License within six months of hire.
Ensure the needs of customers are being met through superior customer service
Answer multi-line phones and directing client inquiries
Control the flow of walk in customers and callers
Monitor and distribute incoming and outgoing mail, faxes, emails and couriers
Process customer payments, bank deposits, petty cash management and account coding
Accurate data entry, scan and review incoming paperwork
Ensure Agency Manager system & company portals are updated consistently
Manage office supplies including business cards
Skills and Experience:
High School Diploma and/or Post-Secondary Education
2+ years customer service experience (previous insurance experience preferred but not required, we will train and develop the right candidate)
Level 1 or 2 General Insurance license or willing to obtain within 6 months
Excellent customer services skills and adept in conflict resolution
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills
Excellent verbal and written communication skills
We thank all applicants for their interest, but only those selected for an interview will be contacted.
BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process
At BrokerLink, we know there’s more to your decision about where you work than just the work itself. We know that helping our people achieve their career goals in a culture that offers growth and balance is what sets us apart. Our commitment to our employees is to offer workplace benefits that set the standard for them and their families. Along with a professional and fulfilling work environment, we provide competitive compensation, comprehensive benefit programs and a commitment to ongoing professional development.
Our values help guide us and our commitment to excel in all aspects of our business. Joining our team means you’ll have the opportunity to live our values.
Learn more about BrokerLink’s Living Our Values.
At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!
Applicants must be permanently eligible to work in Canada upon hire. Proof of eligibility may be requested and may come in the form of a copy of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation.