Make a difference
Reporting to the General Manager, the Manager Community Safety and Support is responsible for implementing, managing and monitoring Community Safety and Support programs and plans for the region. Community Safety and Support programs include community economic development, community engagement, and relationship management with community partners & agencies.
In this role, you will work in collaboration with the General Manager and Tenant Resolution Office and Community Safety Unit, to assist in improving the lives and safety of Toronto Community Housing’s tenants in areas including but not limited to skills development and education, youth development, access to community and social supports, and violence reduction programs. You will have the opportunity to build and support relationships and implement programming activities with new and existing Active Living programs such as Rookie League, KickStarter, and Home Run Scholars and more.
This is your opportunity to bring your values around creating quality homes in vibrant communities where people are proud to live and work to this role. Let’s work together to achieve our vision.
What you’ll do
Leading Staff/Managing Resources
Manage unionized and non-unionized staff and ensure optimal staffing levels are maintained
Lead staff team to meet key performance indicators, service standards, unit wide outcomes, business processes and reporting requirements and take corrective action when needed
Ensure team is compliant with documentation standards and confidentiality is maintained in accordance with applicable legislation, corporate policies and procedures, collective agreement
Coach and train staff ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning.
In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances and union partner relationship management
Manage local team resources ensuring effective and efficient use of resources
Prepare/monitor team’s budget and funding tied to special projects
Maintain and monitor productive relationships with various levels of government, educational institutions, community agencies, the private sector and funders to ensure effective partnerships, and coordinate resources to effectively address issues of economic development, tenant engagement, violence reduction, etc.
In collaboration with the General Manager, Tenant Resolution Office, and Community Safety Unit, assist in the development of multi stakeholder engagement plans to resolve community issues related to safety and crime prevention particularly related to gun violence and youth engagement.
Convene, guide, and coordinate staff in the delivery of community support programs including entrepreneurial programs and job fairs for tenants, Rookie League, Kickstarter, etc.
Act as a liaison among local staff, community partners, elected officials, tenants and others; Accountable for consistent and timely roll out of programs
Participate in the negotiation for external supplemental funding to support new and on-going programs and initiatives for TCH tenants
Intervene as required to investigate community services breakdowns; Identify risks and mitigation strategies
Work with provincial, municipal and local funders to determine new program needs and objectives and develop responses and programs accordingly.
Represent the organization and be responsible for initiating, developing, maintaining and evaluating agreements for partnerships in line with TCH’s strategic priorities.
Issue Management and Crisis Response
Support crisis response at the local level and corporate wide
Respond to complaints raised by tenants and community partners; respond to requests from elected officials and other events as they arise
Facilitate community meetings on contentious topics, and participate in the mediation of disputes between community groups
Review, assess, and respond to approval requests, tenant council requests, Use of Space requests
Process orders for office and program supplies, address issues related to technology (phones/computers/access cards/printer/fax), address environmental needs (cleaning, heating/air conditions/furniture)
Lead process improvement initiatives and demonstrate a value for improving the quality, cost and tenant experience of community services through audit of service delivery (staff and community partners); identify areas for change
Implement and monitor economic development, active living and tenant engagement initiatives
Collaborate with other managers, supervisors and staff across the different service pillars to provide seamless and cohesive service support to the local service hubs. Provide expert advice, guidance and support to staff to support the Tenant Engagement System, including support to Neighbourhood Councils, Resident Associations, grass roots tenant groups, and issue-based groups and their budget administration
Work directly with staff to develop, implement, and explore options around youth strategies, seniors’ initiatives, economic development opportunities, green plans, safety planning, violence reduction, priority transfers, etc.
Documentation and Trend Analysis
Monitor and intervene as required to investigate emerging community service issues Consults with tenant groups, councils, front line staff, agencies and partners to identify community issues and priorities
Proactively communicate with tenants and colleagues across the different regions and service pillars to respond to tenant needs and interests.
What you’ll need
Post Secondary education or experience in fields such as human/social services, health, public administration, community development
Approximately 5 years of experience in Social Work, Social Services, Health, Community Development, not for profit management, or experience which includes operational planning, financial management, human resources management and project management (i.e. managing numerous projects simultaneously)
Prior experience with program delivery and oversight. Demonstrated experience working in an inclusive organization serving a diverse population (age, race, language, gender, sexual orientation, culture, and diversity)
Demonstrated experience managing union and non-union staff and leading, motivating, coaching and developing individuals and/or teams while supporting a learning environment
Experience in partnership development and community outreach, including working with diverse stakeholders including private sector, non-profits and vulnerable populations
Strong listening, verbal communication, writing, conflict resolution and presentation skills
Ability to understand complex community issues and the issues that affect those with social and economic vulnerability, diverse in age, race, sexual orientation, culture and ability
Demonstrated ability to network and build effective working relationships
Demonstrated commitment to customer service, innovation, creativity and quality improvement
Demonstrated ability to apply risk management methodologies
Demonstrated ability to develop metrics and standards
Excellent organizational skills and methodological approaches to work
Excellent team building, problem solving and interpersonal skills
Ability to write reports and proposals using clear language
Operational planning, including work plan development and management.
Experience with financial management, including budget development and management.
Experience in needs assessments and case management for tenant transfer requests
G-License and own vehicle is an asset to travel to various buildings
Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.