Requisition ID: 82888
At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.
We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.
If you’d like to learn more about the Digital Factory workspace, our Digital Banking career opportunities, Communities of Practice, and open source projects, check out our microsite: https://digitalfactory.scotiabank.com/
The Manager, Business Architect will primarily be responsible for leading all Content Management System (CMS) enhancements and other related strategic initiatives within Authenticated Digital Marketing that are critical to driving our revenue targets. This role also works very closely with the Designers, Journey Managers, Scrum teams, and IT&S to troubleshoot any system related defects pertaining to the publishable containers, as well as provide support when building out additional CMS capabilities.
In this role, the Manager is the subject matter expert on Scotia Online, the Mobile Banking App, and ABM (in-branch & third party) as it relates to the CMS, and ensures best practices are consistently followed.
This role requires strong attention to detail and an expert knowledge of the technical capabilities/limitations of modern web technologies, foundational technical infrastructure, and each system both up and down stream of the CMS.
Is this role right for you?
Manager- responsible for leading all CMS related enhancements and projects that have been requested from Core Marketing, the Core projects team, business, or any of the Scrum teams. Specifically,
The addition of publishable containers on Scotia Online, the Mobile Banking App, Storefront, and at times the ABM channel.
Reviewing, validating, and publishing all curated content received from the scrum teams. – property files and net-new Storefront pages.
Leading the investigation of all CMS defects, including issues related to,
The display of published campaigns on Scotia Online and the Mobile Banking App.
The appearance and usability of the CMS interfaces.
The workflow process for publishing campaign files.
Release Management – supports the Core project team, as well as the Scrum teams during releases.
Validates the files received from the teams in advance of a release and prepares the packages for deployment.
Investigates any anomalies in the release package with the Scrum/Core teams.
Provides technical CMS assistance during the release, and ensures the deployments are properly validated before providing sign-off.
The manager is responsible for maintaining the team’s GIT repositories, which includes
Regular audits to ensure it’s a true reflection of the files in production.
Providing assistance and support to the team as needed.
The Manager is engaged in all CMS related Workflow, Design, and operations, and has deep knowledge of all systems and processes used by the broader Digital Product Teams.
Agile Methodology – Participates in agile squads/sprints as a CMS Subject Matter Expert to assist the teams plan sprints accordingly to existing CMS capabilities, as well as any future enhancements.
Assists the workflow team to maintains and keep up to date all documentation related to the proper use of the CMS including user guides and any learning material needed for new hires.
Maintains a complete and well-organized archive of past campaign, including the requests made through email and Workfront (campaign intake tool).
Assists the designers and campaign managers troubleshoot potential errors that may arise with the campaigns.
Do you have the skills that will enable you to succeed?
University degree in Business Administration.
In-depth training/certification in Project Management.
Training in Agile methodology, and the lifecycle of I.T. projects.
Expert knowledge and experience using Content Management Systems (CMS).
Strong attention to detail.
Excellent writing and interpersonal skills.
Knowledge of programming/web development principles.
Strong analytical skills.
Experience in marketing, advertising and customer communications an asset.
Experience in copywriting an asset.
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to create beautiful customer experiences
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
Dress codes don't apply here, being comfortable does
Free shuttle service to and from Union station, which means more money in your pocket
Onsite subsidized cafeteria with a chef, so you can snack all day, every day
Onsite fitness center, so you can feel your best
This isn't your typical "corporate" job. We work hard and we have fun!
Access to thousands of online and in person courses so you can brush up on skills, or learn new ones
Career progression opportunities. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!
Location(s): Canada : Ontario : Toronto
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.