Value Village is a billion-dollar, purpose-driven thrift retailer with over 300 stores and more than 21,000 employees throughout Canada, the U.S. and Australia. Our mission – improving lives through the power of reuse – is a huge part of why our Team Members choose to work here.
The Retail Sales Manager (RSM) increases sales and profits by being responsible for the oversight of the day-to-day functions of the sales floor, and the customer and donor experience. This includes upholding company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate and friendly service at the cash registers, on the retail floor and at point of donation.
The RSM’s supervision takes the form of side-by-side involvement in the work to observe, assess and coach performance, as well as to set the pace of work. The RSM links his/her every action to productivity and business results.
- Ensure store performance meets financial targets and key metrics
- Lead, direct and supervise the work of supervisors and operations team members
- Receive and respond to customer questions, requests and complaints
- Protect company assets and information
What you can expect:
Great benefits, paid training, career development, bonus opportunities, competitive compensation, and a 50% Team Member discount.
Our Team is a great one, made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. You’ll positively impact Team Members, Customers, Donors, Your Community, and the Environment.
Value Village is an Equal Opportunity Employer.
Job Types: Full-time, Permanent