SEI is a family owned and operated company that has been in business for over 40 years. As a company we are committed to providing our clients with outstanding quality, integrity and, value.
We are currently looking for a customer service oriented individual to become our Technical Contracts Administrator for the rail sector. This person is the face of the company to the customer to manage their order flow. They are the liaison between production and the customer to ensure satisfaction and timely delivery within customer specifications.
Review and confirm the accuracy of all Incoming and Receiving Reports (IRRs) received from shipping.
Process customer inquiries, preliminary inquiries, requests for quotes, repair inquiries, invitations to bid and warranty claims in a timely fashion
Track and support the progress of all rail customer warranty claims fault analysis conducted by QA staff.
Participate and attend weekly production, business development and, warranty progress meetings
Maintain and distribute weekly customer progress reports
Communicate effectively with all levels of staff within the organization in representing customer requirements to ensure customer expectations are met.
3 to 5 years’ experience in an industrial environment managing fix contracts
Previous experience using process flow systems
Post-secondary education or equivalent work experience
High level of commitment to customer service
Ability to prioritize workload and flexibility to manage multiple tasks
Strong team player with excellent communication and interpersonal skills
Start your career with Sherwood Electromotion Inc. today and be part of a team that rewards quality and integrity with competitive pay, employee benefits and, profit sharing.
While we appreciate all candidates who express interest only those selected for an interview will be contacted.
Note: We are few minutes walking distance from the new TTC Subway in Vaughan