Field Service Technician

Kelly Services - Ville de Québec, QC (il y a 30+ jours)

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Field Service Technician

Kelly Services is currently assisting our client search for Field Service Technicians experienced working with POS systems in a retail environment.

What's in it for you:

  • Company Vehicle for travel to sites
  • Full time work with competitive pay with Overtime opportunities

What you will do:

  • Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
  • Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
  • Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
  • Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
  • Identify cable pathways and Troubleshoot cabling, hardware and network related issues in the field
  • Operate hand and power tools (i.e. drill)
  • Test, review and troubleshoot installed systems
  • Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
  • Liaise with Help Desk on escalated issues
  • Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner

What you need to be successful:

  • Experience working in a retail environment with POS systems is required
  • 3-5+ years’ experience working in IT field services, with broad exposure to a variety of software and hardware technologies, troubleshooting cabling, hardware and network related issues in the field
  • A+ Certification
  • Ability to travel to customers’ sites on short notice over extended periods of time and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
  • Valid Driver’s Licence
  • Proficient computer skills and solid knowledge of computer networking
  • Professional attitude with excellent communication skills
  • Experience working with remote management software is an asset

Job Type: Contract


  • Pos System: 1 year (Required)