As an award-winning business, The Sun Peaks Grand Hotel & Conference Centre is currently seeking a Group & Tour Coordinator to join our team.
What you can expect from us:
The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to deliver the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in resort and the summer and winter activities the mountain has to offer.
With a 17-year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year marks the start of a new growth phase for both the hotel, as well as the resort, under common ownership, and an exciting time for the right individual to join the team.
A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.
Full access Winter/Summer Season Lift, Trail and Golf passes
Staff Recognition Dinners and Events
Dining discounts within our Hotel outlets
Free access to our Employee and Family Assistance Program provided through Homewood Health
Reciprocal programs with partnering hotels
Friends and family hotel rates
Continued professional growth and development opportunities
Working with our key Tour Operator / Wholesaler partners as well Conference Group clients the Group & Tour Coordinator will help secure individual and block bookings for our resort destination. The Group & Tour Coordinator will work to elevate the guest reservation experience by handling communication flow for all tour-based reservations. This role is a delicate balance between exceeding the expectations of the guests while simultaneously meeting the needs of the Sales departments operations and revenue targets. This experience ensures effective communication, organization and problem-solving skillsets are developed; providing strength to the successful candidates’ experience portfolio. Opportunities like this provide professional advancement internally and externally throughout the Tourism / Hospitality / Sales industry.
In the winter period (November through March), the main focus is individual F.I.T reservations. While for the summer period (April through October) the focus will shift to Tour Group, Tour F.I.T & conference groups.
Ensure that all reservations, guest and / or tour operator assistance is handled according to Key Standards and established processes
Create room blocks for tour and group clients – verifying accuracy of rates, and room types according to contract
Complete group and tour rooming lists received via fax or email in a timely manner
Monitor any value-add options relevant to bookings and ensure they are applied to reservations accurately
Issue pro-forma invoices for F.I.T bookings in advance of arrival ensuring payment and reservation details
With direction from the Director of Sales & Marketing, complete pre-wash of blocks and monitor group cut-off
Demonstrating a commitment to our supplier’s expectations and business needs by ensuring all inquiries are responded too in professional and timely manner
Act as an ambassador for the destination articulating experiences in the Thompson-Nicola region, with the ability to promote and direct guests to these areas
Ensures all guest inquiries are handled according to established standards
Assesses the needs of the guests and provides practical suggestions to enhance the guests planned stay with our destination
Effectively resolving guest complaints ensuring the guest needs are exceeded
Welcome tours to the property upon arrival whenever possible
Team Commitment / Leadership:
Working collectively within the Front Office as a member of the Sales department
Dedicated to working within a dynamic team that focuses on collaboration and guest experience
Minimum 2 years related experience in Reservations, Front Desk in a Hotel/Resort setting and/or experience as a Receptionist or Administrative Role
Previous experience required with a property management system, preferably with Opera as a strong asset
Post-secondary education in hospitality, or a related field would be an advantage
Proficiency with computers systems required, such as Microsoft Office
Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
Focused individual with excellent attention to detail and numbers
Team player and a self-starter, with the ability to effectively work independently
Excellent communication skills, both written and verbal as well as excellent problem-solving abilities
Ability to take on projects and see them through to completion
Candidates must be legally able to work in Canada