Animal Control Officer 1 (ACO1)
Maple Ridge Branch
August 9, 2020 (Midnight EDT)
Submit resume and cover letter as one document to complete your application.
About the position:
The BC SPCA Maple Ridge Branch is looking for looking for an auxiliary Animal Control Officer (ACO1). Reporting to the Branch Manager, this position is responsible for activities related to caring for the health and welfare of animals in the Branch as well as attending to regular patrols and assigned calls outside the Branch. When work outside the Branch, this position will require administering/educating the public on municipal by-laws and BC SPCA animal health and welfare best practices/protocols.
You treat the animals humanely, with compassion and concern, and transmit these values to others both on and off the job. You are a level-headed team player who is calm under pressure and passionate about animal welfare. You are an excellent communicator and have experience in conflict resolution.
Responsibilities in the Branch include:
- Working collaboratively with others to ensure the entire facility (interior and exterior) is kept in a clean, sanitary and professional manner on an ongoing basis.
- This includes ensuring animal housing areas are kept in compliance with established health and welfare standards at all times.
o Treating all animals humanely, with compassion and concern, and upholding these values both on and off the job. Following BC SPCA standards, policies, and protocols at all times to ensure animal health and welfare. This includes, but is not limited to:
- Using stress-free handling techniques;
- Providing animals in care with food and water;
- Observing and reporting on animals’ mental and physical health and welfare;
- Administering medications as specified by authorized BC SPCA staff and community veterinarians;
- Transporting animals for veterinary and other appointments, to and/or from the branch; and
- Providing support services in the area of animal husbandry as required.
o Providing customer service to internal stakeholders and the public.
- Modelling appropriate care and concern for animals and humans alike and representing the BC SPCA in a professional way.
- Ensuring complaints from the public are handled thoughtfully and when needs are outside of our responsibility, are transferred to the appropriate authority as expeditiously as possible.
- Ensuring inquiries/requests from internal stakeholders are addressed in a timely manner.
o Assisting with training and mentoring of less senior staff.
o Providing guidance and direction to volunteers as requested.
o Assisting colleagues when they are in need, including being proactive in identifying ways to collaborate with them to meet or exceed operational requirements.
- When required, assisting reception staff in answering phones and counter inquiries, receiving animals for surrender, processing adoptions, processing sales of licenses and merchandise, record-keeping, etc.
o Other duties as assigned.
Responsibilities in the Field include:
- Investigating and resolving animal bylaw-related complaints as per the city contract and in keeping with BC SPCA policy/procedure/standards. This includes:
- Complaints related to nuisance animals (e.g. noise, animals at large, and dogs not leashed).
- Complaints of animals that pose a threat to the safety of the public – ensuring the safe capture, containment, and transport of animals as required.
- Reports of animals in distress (e.g. dogs in hot cars) – conducting initial investigation, collecting information/evidence, and forwarding to a more senior ACO, Provincial Constable, or RCMP if required.
o Receiving calls from the public, addressing directly or referring to appropriate authority, and following up as necessary.
o Conducting routine patrols of assigned areas (e.g. parks).
- Providing education to the public about responsible pet guardianship and animal welfare.
- Issuing offense notices, tickets, or warnings as necessary.
o Issuing dog licenses to members of the public, collecting payment and issuing receipt.
- Following up on issues related to unlicensed dogs.
o Issuing warning notices and bylaw infraction tickets for offenses and ensuring all related documentation and reports are completed.
o Completing animal transport duties including:
- Picking up injured, sick, and aggressive/potentially dangerous animals of various species and transporting to a veterinarian or animal shelter;
- Impounding stray animals of various species; and
- Picking up deceased animals of various species.
o Ensuring all records related to any and all of the above duties are kept up to date, including documenting pertinent information, completing required forms and reports, including those that may be used in the prosecution of offences.
o Giving evidence in court or adjudication as related to prosecutions for bylaw violations.
- Swearing information and serving summons and subpoenas as required.
o Working collaboratively with other stakeholders such as government representatives, police, special provincial constables, and other enforcement agencies to ensure animal welfare and public safety.
To succeed in this role, you must have:
- Responding to other calls and completing other related duties as assigned.
- Act as a resource for more junior staff as well as volunteers.
- Grade 12 education, completion of Bylaw Level 1, and 1-2 years’ related experience; or an equivalent combination of education and experience acceptable to the employer. Related experience includes, but is not limited to:
o Working hands-on with animals in a veterinary clinic, animal care facility, animal control setting, or other care/training facility;
o Managing and diffusing conflict; and
How to apply:
- Valid BC class 5 driver’s license in good standing
- Philosophical alignment with the Five Freedoms of animal welfare and a keen interest in all aspects animal welfare
- Physical ability to lift, pull, and push heavy objects as well as handle aggressive animals
- Sound knowledge of animals, their breeds, characteristics and more common diseases
- Ability to work co-operatively as a team player and demonstrate well-developed interpersonal skills
- Basic computer skills sufficient to deal effectively with the necessary front office routines
- Familiar with working in a union environment
- Ability to prioritize demands on time and work with limited supervision
If you are up for the challenge, are looking for an opportunity to be involved in a great cause, we would like to hear from you. As a condition of employment the successful candidate will be required to provide a current Driver’s Abstract. Help us make a difference. Click on the link to apply: http://www.spca.bc.ca/about/careers/
We welcome diversity, value differences, and foster inclusion in our employment practices. We invite applications from all qualified individuals who are philosophically aligned with our mission and guiding principles.
We thank you for your interest in the BC SPCA; however, only those candidates selected for an interview will be contacted.