Who We Are: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak has offices in 22 cities across nine countries and three continents with deep, local knowledge, experience, and extensive networks in the regions where we invest and manage real estate assets on behalf of our clients. BentallGreenOak is part of the SLC Management institutional asset management business of Sun Life Financial Inc. For more information, please visit www.bentallgreenoak.com or our BentallGreenOak Residential site www.bentallgreenoakresidential.com.
BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.
The opportunity: The Assistant Property Manager will report to the Regional Property Manager and be responsible for overseeing and assisting in the day-to-day care of properties located in Kitchener and surrounding area.
What you will do:
Respond to enquiries from existing residents, maintaining excellent resident relations. Address concerns in the capacity of the main liaison to residents for the management office whose concerns cannot be satisfied by front line staff.
Maintain good resident relations, handling and documenting resident requests, complaints and any emergencies in the building which occur during, over and above office hours
Assist with annual inspections of suites, meeting with residents prior to anniversary dates to address concerns and mitigate turnover.
Assist front line staff in promoting resident retention and the lease renewal process at the properties, including administration of rent increases, lease renewal programs, implementation of a resident loyalty program to be offered as applicable to residents to incent lease renewals.
Conduct periodic and pre-move out suite inspections and coordinate maintenance as required.
Oversee suite inspections upon resident move out, monitor resident damage and estimate cost of repairs for the resident’s account chargeback.
Further ensure resident satisfaction and service delivery through prompt service communication and follow up (including administration of resident surveys, as required)
Coordinate resident programs and host resident events, as budgeted.
Assist front line staff in the day-to-day management of the properties.
Assist in supervising, coaching and training all site staff, including assistance with performance management if necessary.
Assist with issuing purchase orders and arranging for trades, monitoring quality and responsiveness of trades in adherence to BentallGreenOak standards and policies.
Conduct operations within budgeted parameters, seeking Regional Property Manager permission in the event of a need to vary from budget.
Enforcing the rules and regulations of the properties.
Assist the Regional Property Manager in the preparation of the property budget and its execution through effective marketing, expense control, and administration.
Utilize computerized property management system to record transactions, run various operating reports.
Monitor building maintenance contract performance, ensuring cost-efficient practices are maintained. Provide feedback/recommendations to Regional Property Manager and Maintenance Manager.
Routinely audit resident files to ensure they are consistent with established policies and procedures.
Continually review/evaluate the rent grid for each property with the RPM and Marketing Department.
Review arrears with site staff, monitor/assist with collection and legal process.
Other related duties as required. Such duties may include lifting.
Health & Safety:
Ensure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act.
Be familiar with and adhere to the company’s Health and Safety policy.
Ensure staff wears prescribed Personal Protective Equipment (PPE) when required to do so.
Comply with regular fire and life safety standards including monthly testing and annual drills
Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment
Embrace and proactively supporting BentallGreenOak’s culture of environmental sustainability, and corporate and social responsibility
Promptly respond to and manage environmental hazards
Promote and ensure energy and utility efficient maintenance of the building
Consider sustainability when evaluating options for replacement equipment
Participate in tenant and staff community support events as appropriate
Who you are:
Experience - 3+ years of related experience with residential property management, post-secondary courses in property management, combined with a strong service ethic commitment.
Relationship Skills – Ability to communicate effectively and professionally, both oral and written with owners, residents and team members; ability to develop and sustain cooperative working relationships; professional phone manner; mature and self-motivated team player with good conflict-resolution skills; committed to personal growth and integrity aligned with BentallGreenOak’s objectives; ability to exercise confidentiality.
Professionalism – Maintain a professional and presentable appearance at all times.
Organizational/Multi-Task Skills – Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate.
Decision Making Skills – Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
Computer Skills – Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi an asset; minimum typing speed of 40 WPM.
Availability – Flexibility in hours to ensure availability for last day of each month and the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours.
Knowledge – A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations
License - Must have a valid driver’s license and access to a vehicle at all times during employment
Police Clearance – A criminal verification check is required for employment
Reasonable accommodation at any time throughout the hiring process is available through BentallGreenOak's Human Resources department for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please email us at firstname.lastname@example.org and include: Job posting #, your name and your preferred method of contact.