Cluster: Community Services Cluster
Ministry: Ministry of Education
Assignment Name: Case Management on Demand
Anticipated Assignment Start Date: Wednesday, April 01, 2020
Anticipated Assignment End Date: Thursday, December 31, 2020
Est. # of Days: 180
Work Location – 3rd Floor, 777 Bay Street, Toronto, ON
Case Management on Demand (CMOD) was implemented in Fiscal 2012 - 2013. It is currently being used by client groups to manage their Programs. The system undergoes regular maintenance, upgrades and enhancements to its functionality as a result of evolving client needs & priorities. The consultant will be working with internal staff on maintenance releases for the CMOD Platform.
Background on CMOD Clients:
:: Ontario Honours & Awards Secretariat (OHAS)
OHAS is responsible for the delivery of a provincial recognition program with a mandate to recognize, encourage, and celebrate Ontarians for their community participation and outstanding accomplishments and to achieve greater social inclusion and civic and community engagement. The program has been very successful and has been established as one of the leading recognition programs in Ontario and even Canada-wide.
The business mandate is accomplished through recognition of Ontarians for outstanding achievement in community service, health care, business, science, medicine, the arts, and many other fields. The honors, awards, and events are aimed at:
· Endorsing excellence,
· Championing voluntarism,
· Enhancing race relations and advancing human rights,
· Honouring superlative acts of heroism,
· Paying tribute to those that have died in the line of duty,
· Commemorating events such as the Remembrance Day,
· Promoting the valued work of seniors, and
· Celebrating the outstanding achievements of Ontario public servants.
OHAS is accountable for managing a number of services to fulfill its commitments. These are categorized as follows:
· External-facing services – provide value and outputs to meet the client needs
· Governance services – provide strategy and governance to the external-facing services
· Support services – provide support to the external-facing services
The OHAS recognition program has been in place since the early seventies and has grown from a modest start to delivering multiple honors, awards, and ceremonial events yearly.
:: Rental Housing Enforcement (RHEU)
Rental Housing Enforcement (RHEU) is a record keeping system for recording citizen complaints related to residential tenancy. RHEU’s mandate covers two areas of responsibility: Compliance and investigation. Both areas are responsible for enforcing the provisions of the Residential Tenancies Act, 2006.
It is also in RHEU’s mandate to enforce the Provincial Maintenance Standards, a regulation under the Act. The Provincial Maintenance Standards cover only those municipalities that do not have their own property standards by-laws for residential rental buildings. The RHEU is responsible for ensuring that, when a written complaint about maintenance is received, owners of residential rental properties not covered by municipal property standards by-laws are in compliance with the provincial maintenance standards.
RHEU is comprised of Compliance Officers, Investigators and Prosecution Officers that handle:
· 27,000 calls per year,
· 2500-3000 intervention/compliance files per year
· 250-300 investigations per year, and
· 40-50 cases brought forward to prosecution per year.
:: Land Use Planning Information Case Management System (LUPIN)
LUPIN tracks and reports information about municipal planning applications and decisions. The Municipal Services Division’s One Window Planning Office is charged with making on-going improvements to the provincial One Window Planning Service (OWPS). A modernized and streamlined OWPS is crucial to ensure that provincial planning decisions are made in a timely manner. Timely decisions are not only important to meet legislated timelines, but also support investment-ready municipalities.
An efficient and well-functioning OWPS benefits the following groups:
The 444 municipalities in Ontario who make applications for planning approvals under the OWPS, and
The building and development sector, and other applicants that make planning applications under the OWPS
The ministry’s five Municipal Service Offices (Eastern, Central, Western, Northeastern, and Northwestern) that act as the one-stop shop for decisions on OWPS provincial planning applications, coordinating and ensuring provincial interests are protected with partner ministries.
:: Global Experience Ontario (GEO)
GEO provides front line information and referrals to internationally trained individuals (ITIs) regarding the processes for licensure and registration in the 14 non- health regulated professions in Ontario, as well as other occupations and compulsory trades. GEO’s core services are provided in person, by telephone and via email to individual Internationally Trained Immigrant (ITI) clients and to partners who work with ITIs as well as stakeholders who support their settlement and integration needs.
GEO’s clients are located in Ontario, within Canada, and abroad. All interactions between clients and partners are tracked in GEO, including the monitoring and tracking of related issues, documents, clients’ and partners’ participation in events and presentations, and reports on findings are generated regularly.
Webinars, group information sessions and any other supports required by the needs of the ITIs are organized and managed within GEO.
GEO is a client-facing service for MCI and serves a large and diverse stakeholder community. The current mandate and business priorities include providing information, assistance and/or referrals by e-mail, telephone and in person to:
· Internationally Trained Individuals (ITIs)
· Government and Community Agencies
· Educational Institutions
· Occupational and Professional Associations
· Regulatory Bodies
Scope of Services and Deliverables - The Services and Deliverables to be provided by the Vendor will include the following:
Responsibilities in this position will include:
· Providing hands on design, implementation and configuration of the various components of Siebel 8.1, i.e. Business Objects, Business Components, Screens, Views, Applets, Business Rules, Assignment Manager, Workflow & Scripts
· Providing hands on design, implementation and configuration of solution compliant with Accessibility for Ontarians with Disabilities Act (AODA)
· Develop analytical and insightful recommendations to meet deliverable targets and complete tasks within budget and to customer satisfaction
· Produce design documents for all assigned deliverables related to maintenance releases.
· Provide input into test strategy and test case development
· Develop and produce test strategy
· Providing input and solutions regarding Siebel capabilities and functions
· Contribute to and Participate in non-development/configuration activities, namely but not limited to, documentation updates, presentations, testing plan development, project quality etc.
· Participate in repository performance tuning and troubleshooting activities.
· Develop performance tuning and best practice guidelines for CMOD.
· All other tasks as assigned by the Cluster Manager, Project Manager & Technical Lead.
Job Types: Full-time, Contract