Intake Counsellor

Portage - Montréal, QC (il y a 30+ jours)

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Under the supervision of the Admissions Coordinator, the Intake manages all activities related to data collection, service requests and admissions to the centre.

DESCRIPTION OF RESPONSIBILITIES AND TASKS

  • Ensures that all of the organization’s policies and procedures are followed and prioritizes the quality of care provided, as well as the safety and well-being of residents, in all tasks performed, actions taken and documents prepared.
  • Ensures that the quality of care provided is adequate and complies with the organization’s existing policies and procedures.
  • Ensures that all tasks and actions performed focus on the safety and well-being of residents.
  • Welcomes candidates and evaluates requests, motivations and criteria;
  • Fills out the program’s eligibility questionnaire for external candidates or those from the penal environment;
  • Updates the database with all relevant information regarding the candidate;
  • When a candidate starts the day centre program or prior to a candidate’s admission:
  • Photocopies relevant IDs for the candidate’s file at the day centre;
  • Checks whether the candidate has read all of the documents needed for admission, such as court documents and conditions, court dates and medical appointments;
  • Mails or faxes all disclosure consent forms that enable Portage to receive medical or psychiatric files, or any other relevant file for the case conference;
  • As needed, communicates with contacts (e.g.: S.W., lawyer, employer, nurse, etc.) for the resident’s file;
  • Presents the candidate’s file to the clinical educators.
  • During the candidate’s stay at the day centre, does a follow-up with users regarding steps they must take, discusses their progress and checks whether everything is unfolding as it should;
  • Every Wednesday, fills out the Portage Acquired Skills Scale (PASS) for new arrivals;
  • From time to time, leads group discussions and replaces at the information desk;
  • Makes follow-up phone calls to accepted candidates who did not show up;
  • Compiles admissions statistics on a monthly basis and presents them at team meetings;
  • Organizes and coordinates motivational counselling sessions (number of sessions will depend on the level of motivation and the complexity of file);
  • Prepares and present case presentations;
  • Prepares the first plan of care for orientation period;
  • Performs any other related duties at the request of his or her supervisor.

TRAINING/EXPERIENCE

  • Hold a certificate in substance abuse treatment (a major asset);
  • 3 years of relevant experience in a similar position ;
  • Demonstrated ability in the art of oral and written communication;
  • Training or workshops on mental health issues, medication, methadone, CPR, and suicide prevention would be an asset;
  • Good knowledge of French and English (spoken and written);
  • Good knowledge of Microsoft Office suite (Outlook, Word, PowerPoint, and Excel);
  • Ability to negotiate and persuade;
  • Autonomy and good organizational skills;
  • Initiative;
  • Excellent analysis and evaluation abilities;
  • Ability to work under pressure;
  • All other relevant experience or educational levels will be considered.

Job Types: Full-time, Temporary

Experience:

  • Substance abuse: 1 year (Preferred)