The Surgmed Group of Companies is currently searching for a Customer Care Agent to join our team for a maternity replacement of 10 - 12 months. There will be a possibility of hire at the end of the term. In this role, you will be responsible for providing exceptional customer service to our clients and assistance to our remote Sales representatives. Our ideal candidate is an individual who has the ability to multitask, while remaining organized in a time sensitive environment. Someone who excels at building strong customer relationships and is a team player. We at Surgmed like to reward our staff members with Flexible schedule options; Medical Benefits; Company RRSP contributions; Company wide Events; Gym access in our Building. If you are looking for a long-term career opportunity within a growing medical device organization continue with the job description below.
Our companies, Advanced Surgi-Pharm Inc, Imperial Surgical and Batrik Medical Manufacturing distribute a wide range of products for Infection Control and Sterile Processing, Endoscopy, Operating Room, Patient Handling, Women's Health, Neonatal and Emergency/Ward applications. The BATRIK MEDICAL and IMPERIAL SURGICAL products are distributed throughout the world in 75 countries.
With a high focus on product innovation, quality and customer service, we serve the current and emerging needs of our customers to enable them to provide superior patient care. We invite you to visit our web pages and look forward to hearing from you.
START DATE: Mid October 2019- August 2020
JOB DESCRIPTION :
Preparing quotes and credit memos
Confirming and processing orders
Coordinating deliveries and shipments
Preparing weekly reports on back-ordered items
Coordinating returns and non-conformities
Drafting and verifying pricing agreements
Acting as the first line of service with customers via telephone or e-mail
Assisting customers in resolving issues and concerns
Following-up on sales opportunities with existing and prospective customers
Providing a positive and pleasant experience for customers through a service-oriented approach
French Fluent Written & Spoken
English Expert Written & Spoken
Data entry capabilities
Strong organizational skills, thorough and self-motivated
Speed, accuracy and resourcefulness when troubleshooting customer problems
Ability to multi task efficiently
Ability to focus when dealing with multiple departments.
Ability to grasp concepts quickly
Ability to work well under pressure
Ability to work well both independently and within the framework of a team