Shouldice Designer Stone in Shallow Lake, Ontario is a progressive and growing manufacturer. We are looking to fill a Bilingual Customer Service & Construction Expert role in the company, requiring an experienced and detail-oriented person fluent in both English & French.
The Customer Service Expert (Bilingual) will work out of our company Head Office in Shallow Lake and will support all Quebec-based and French Speaking customers as well as support the English-speaking team by taking on Anglophone customers as part of their portfolio. Providing best-in-class service, this role will give the successful candidate an amazing foundation to continue to growth within the business as you will interface with Sales and Production.
Responsibilities will include
· Develop and maintain strong working relationships with all customers: French and English speaking;
· Order entry and verification through our ERP system (M1 for Manufacturing);
· Reply to customer inquiries for order status and pricing updates in an accurate and immediate manner;
· Respond to Sales and customer requests promptly for expediting orders;
· Maintain and grow customer base by providing outstanding customer service and opportunities to up-sell.
This role will have an opportunity to be part of a close knit and innovative team. The successful candidate will ideally bring a mixture of strong customer service, technical capabilities and manufacturing experience, relying on prior experience and judgment to plan and accomplish objectives.
In addition to those items, we are looking for a candidate with:
Skill Set for Success
Job Types: Full-time, Permanent