What is the opportunity ?
Receive incoming calls from the branch network, the Advice Centre, the Small business team and the Mortgage Specialists teams from across the country. Answer questions about the various policies of RBC Credit and/or advice on credit structuring of the applications current and/or future credit files.
What will you do?
Provide high quality telephone service
Act as the first point of contact and expert in the interpretation of credit policies and guidelines for individuals and small business
Assist and guide our partners so that they can submit quality credit applications to the Credit Adjudication teams. For example, the officer could be asked to answer the lender's questions about RBC credit policies and procedures and provide advice on the credit structure of the file.
Exercise agility to maintain a good balance between customer service and business risk.
Maintain his/her knowledge of credit policies and procedures using all the tools available to you
Evolve in a dynamic environment, with frequent changes, and where teamwork is the privileged
What do you need?
Be committed, organized, effective and accountable
Have basic knowledge about RBC credit policies while possessing excellent fast learning skills
Developed analytical spirit as well as a strong team spirit
Have the capacity to take on other responsibilities
Have proven problem solving skills
Bilingual (French & English)
Ability to adapt to a constantly changing workplace and within a work schedule that can be from Monday to Saturday between 7.30 a.m. and 7:00 p.m.
Nice to have:
Knowledge of small business financing policies & procedures would be an asset
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities