Business Service Consultant

Rogers Communications - Brampton, ON (il y a 30+ jours)

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At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Wondering what it takes to join our team? Click here to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device!

JOB TITLE: BUSINESS SERVICE CONSULTANT

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.

We’ve established a new set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

We're hiring full-time Multi-Subscriber Discount (MSD) Consultants to join our Brampton Call Centre frontline team starting on September, 8th 2020. In this role, you will be supporting our Small Business Multi-Subscriber Discount customers.

We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what's next? If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!

YOU ARE:
Empathetic – You are someone who is able to show understanding and relate to the customer
Outgoing – You are someone who is friendly and approachable
Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner
Genuine – You are someone who is authentic in your interaction with customers
Motivated – You are someone who is motivated to meet targets and excited to achieve sales metrics

YOU GET TO:
Connect with Canadians from coast-to-coast
Dig into issues of all shapes and sizes
Promote and recommend the latest products and services to customers
Make customers lives easier by providing them with value-add services

YOU SHOULD HAVE:
A flexible schedule
An ability to navigate multiple computer systems
An ability to think on your feet and deliver your message in a concise manner
Expert communication and listening skills

RESPONSIBILITIES:
Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
Complete accurate transactions in a timely manner
Incorporate feedback on a regular basis, to improve your personal and professional development
Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
Embrace change in a fast-paced, performance driven team environment

MINIMUM QUALIFICATIONS:
Completed high school diploma or higher
Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
Excellent active listening and communication skills
Customer Champion: passionate about providing world class customer service and sales solutions
Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
Strong computer skills (windows and internet navigation) and comfort working with wireless devices
Punctual and committed to work schedules

PREFERRED QUALIFICATIONS:
Bilingual (English and French) is considered an asset
Experience in a telecommunications (customer service and sales) role
Post-secondary diploma/degree an asset

GREAT WORK, GREATER REWARDS:
Competitive base salary + performance based commissions
Comprehensive benefits program
50% Rogers Employee Discount
Rogers Wealth Accumulation Plan (pension, RRSP's, employee share plan)
Career pathing & organic growth opportunities to build a career

Wondering what it takes to join our team? Click here to see where your career will take you!

Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.

Schedule: Full time
Shift: Flex Time
Length of Contract: No Selection
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: No Selection
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 190443

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Call Centre || Canada (CA) || ON || Brampton || [[mfield2]] ||