Head of Human Resources

Movemate - Montréal, QC (il y a 30+ jours)

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About MoveMate
MoveMate is a two-sided marketplace that connects individuals and businesses with a
moving or delivery need with independent contractors called “Mates” that have the tools,
the manpower, and the vehicle necessary to facilitate the service.
MoveMate’s software allows Mates to transport customers' belongings to a new location,
whether moving from home to home or buying something new. The platform also helps
businesses struggling with in-store sales gain more transactions by allowing them to
register and track their deliveries in a similar fashion to what food delivery couriers do for
restaurants.
Though the majority of our Mates use their own vehicles for deliveries, we offer the
resources to train first-timers on how to act independently and rent their vehicles and
equipment. Mates are hired on a contractual basis and accept jobs based on their
availability through MoveMate’s specialized Mate platform, which grants them significant
work flexibility.
MoveMate’s platform was launched in late April 2019 and has since helped over 380
customers in Montréal and generated close to $100K in revenue. By adapting our business
model to serve changing needs amid the COVID-19 pandemic, we have seen a 600%
growth rate between Q1 and Q2 of 2020.
We are a diverse group of driven, young professionals looking for hardworking and
dynamic individuals to join our community as we journey forward!
What’s in it for you?
As Operations Coordinator, you will fulfill tasks related to the day to day operations of
MoveMate. In doing so, you will be able to improve your problem solving skills, your
understanding of operational processes, and your ability to collaborate with other team
members to assure successful moves and deliveries.
Within this role, you will also be able to expand your knowledge on the startup sphere, and
engage in meaningful conversations with MoveMate’s founders and managers through
our training sessions, workshops, and happy hours.
Role Description
The Operations Coordinator will be responsible for staying up to date with MoveMate’s
upcoming jobs, and matching them to the appropriate mate. They will also draw on their
knowledge of Montreal and of moving/delivery logistics to successfully plan and execute
all jobs punctually & efficiently.
Your goals are, but not limited to:
Working with Mate Acquisition Coordinator to keep Mate-related needs, training
documents, and SOPs are up to date;
Interacting with clients to gather information regarding upcoming jobs
Assisting the Operations manager & Customer Support Specialist with answering client
concerns
What we are looking for:
We are looking for a highly motivated individual that is willing to work hard, learn and grow
exponentially. Candidates must be people-oriented, flexible and able to adapt to new
situations frequently.
General Requirements
University degree or currently completing one
Interested in the startup and venture capital space
Bilingual French/English
Familiar with the City of Montreal and surrounding areas
Customer service experience is a major asset
Comfortable working in a fast-paced environment
Comfortable using web applications (sheets, etc.)
Strong Organisational skills
What we offer
MoveMate swag
Happy hour every Thursday
Training opportunities to grow your skills
Birthday treats to celebrate you
Counselling service upon request
Reference letter upon request
MoveMate ’s Values
At MoveMate, we pride ourselves on staying true to our values at all times. We are
constantly re-evaluating these principles to ensure that they reflect the firm culture we
seek to maintain.
1. Grit
At MoveMate, we train our employees to harness their entrepreneurial spirit to spur
innovation and problem-solving that will continuously improve our products and services,
and enable quick thinking when our clients need assistance. Employees are given
significant autonomy with the understanding that additional sweat is compensated with
additional reward.
2. Impact
At MoveMate, our sweat-equity framework succeeds because our team believes in
MoveMate’s vision; they understand that their work is a part of a larger ambition of what
the world can become: efficient and eco-friendly. MoveMate pictures a world where
businesses and customers will use MoveMate to transport their goods due to our
advanced logistical capabilities that will reduce road congestion and optimise delivery
routes to ensure that all cars and trucks are travelling full. We want to make an impact
globally by contributing to the creation of smarter cities that take a multidimensional
approach to sustainability.
3. Transparency
MoveMate is committed to being open and honest about all aspects of our services. It is
our objective to make every part of our booking process and our pricing model
transparent so that our clients know exactly what they are being charged and why, as well
as how to properly prepare for a move.
4. Diversity
At MoveMate, we have committed ourselves to diversifying our workplace at the executive,
managerial, consultant, and analyst/intern levels. We recognize the value of having a
variety of perspectives at our table, and understand that having a representation of
diverse backgrounds, cultures, and races at our firm incites higher creativity and
engagement, and ensures that both our employees and clients feel safe and at-home
within our spaces.
5. Commitment to Clients
At MoveMate, we value the trust of our partners and clients, and aim to go above and
beyond no matter the circumstance. As our firm continues to grow, we are dedicated to
positioning our business around solving moving and delivery pains while making sure that
our product remains meaningful. We engage in personalised follow-ups with every client
to gain feedback on their experience, and actively work to make sure that all their pain
points are relieved.
6. Personal Development
By providing our employees seminars and workshops, we encourage our employees to
strive toward their professional goals and show our devotion to their personal
development.

Expected start date: 22/02/2021

Job Types: Full-time, Contract, Permanent

Salary: $61,468.00-$75,128.00 per year

Benefits:

  • Stock options

Schedule:

  • 8 hour shift
  • Monday to Friday